IT Technician 1st Line
4 days ago
Are you a 1st line support technician with a minimum of a years' experience supporting users with IT queries?
About the Company
Our client is a well-established educational charity based in the heart of London looking for an IT Technician to join their growing team.
**Responsibilities**:
- To provide out 1st and 2nd line user support tasks as directed by the IT manager and IT Systems Administrator via phone and remote desktop sharing.
- To support the IT Manager and IT Systems Administrator in maintaining and monitoring the IT infrastructure.
- To manage and maintain user accounts across multiple service platforms.
- To ensure that IT queries are dealt with in line with performance targets.
- To install hardware and software on PCs and Laptops as directed.
- To configure network routers as directed.
- To liaise with external suppliers as required for supporting users.
- To collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered from external buildings as required.
- To occasionally support the IT Manager and IT Systems Administrator on-site visits.
- To support the team to sort and frank mail.
Essential Skills and personal qualities
- Minimum of 12 months related experience in a 1st line role.
- Strong drive to learn and develop, whether through internal training or self-learning.
Proven experience with and knowledge of supporting:
- Windows 8 and above.
- Office 2016 and above.
- iOS and Android.
- Office 365 (Exchange, SharePoint, OneDrive, Teams).
- Active Directory.
- TCP, IP connectivity.
- DHCP, DNS and other standard network protocols.
- SOHO Routers.
- Backup and Anti-virus solutions.
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