Customer Service Assistant

6 months ago

Edinburgh Airport, United Kingdom Luggage-point & Weigh-ahead Full time

**Looking for a new challenge as a Customer Service Assistant? **Want something different every day? If you enjoy working in retail, with a team and solving problems for customers then this may be a role for you.

Luggage Point are seeking a customer focussed person for the role of Customer Service Assistant based at Edinburgh Airport. This is a varied and dynamic role within a well known and highly respected retailer at the airport location.

**Skills we are looking for**:
A positive "can-do" attitude and ability to use initiative

Great at communicating and leading by example

Previous supervisory experience ideally in a retail environment

Sales driven and focussed on delivering great service

Pro-active, great at organising and solving problems

Professional and understanding manner

Good motivator with an ability to get the best out of your team

Network with the local airport management

Knowledge of IT systems, databases and operating procedures

**What this role is all about?**

The role of Customer Service Assistant involves working at our retail store within Edinburgh Airport, with a focus on retail sales as well as providing essential services to travelling passengers within the airport. Luggage Point are the premium service providing luggage and baggage services within the airport and the role of Customer Service Assistant is a vital part of the team.

No day is ever the same in the airport and this role promises a great deal of variety, from delivering high standards of customer service, delivering retail sales to resolving passengers problems and reuniting them with missing items. This role would suit someone who enjoys working with people and can build great working relationships with a team to deliver on the key objectives for Luggage Point.

**Working at the airport?**

Airport retail and service is really fascinating, interacting with passengers every day is stimulating and varied.

**Important**

To work within the airport you must be able to provide a full 5 years worth of work history as well as complete a Criminal reference check prior to starting work. You must be approved for an Airside pass and this can take some time.

Luggage Point are an equal opportunities employer.

**Job Types**: Full-time, Part-time, Temporary contract, Temp to perm

**Salary**: £10.90-£11.10 per hour

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

COVID-19 considerations:
Daily cleaning schedule and screens on the counter.

Application question(s):

- What interests you about working at an airport
- Shifts at the airport may start as early as 4am and finish as late as 10pm. Can you get to the airport for these times using public transport or your own vehicle?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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