Product Specialist/trainer
1 month ago
**Responsibilities**:
- Champion for the product.
- Support product implementation to new and existing customers
- Liaising and working with the customers (all levels) to define and refine requirements and needs
- Resolving basic customer configuration issues.
- Learning each customers specifics such as patient pathways
- Supporting the sales team from a technical perspective with product demonstrations, both remote and in person
- Supporting the customers with the implementation of change management
- Facilitating remote and in person training sessions
- Creating help and training documentation/materials
- Working with the customers to ensure our product is working best for them and encouraging our other products to improve their working practices
- Support product implementation to new and existing customers
- Support (from a technical perspective) RFI responses, bids, and tenders to support sales objectives
**QUALIFICATIONS & REQUIREMENTS**
- Experienced product specialist with a minimum of 3yrs experience
- NHS or similar experience is a must
- High computer literacy
- Excellent client engaging and communication skills, both verbal and written
- Strong presentation skills, able to demonstrate software effectively
- Self-starter but also a team player
- Excellent communicator both verbally and written
- A confident, go-getter that can really drive the product forward
- This is mainly a customer facing role, so UK travel is required.
**Salary**: £30,000.00-£40,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Peterborough
Reference ID: PRODSPEC
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