Business Trainer

**Business Trainer**

**Responsible to**: Customer Experience Manager

**Location of work**: Lynchwood Business Park, Peterborough

**Hours**: 40 hours per week, Monday to Friday with flexibility to fit business opening hours as required

**Salary**: £25,000- £27,000 depending on experience

We are seeking to appoint a dedicated Trainer responsible for writing and delivering all training across the business.

Our customers are Letting Agents, Tenants, Landlords and Brokers all with different needs and demands from us. Our business trainer is responsible for staff induction, training on all product, system and process across a variety of areas of the business. Our staff are required to be highly skilled and working in a regulated industry, compliant against FCA regulations. We have market leading technology that our team are required to navigate through efficiently in order to deliver exceptional service to all customers.

**What You Will Be Doing?**
- Deliver training positively and passionately to ensure engagement and successful learning at the end of the training session
- Seek training gaps and needs across the business and implement solutions
- Reporting to the Customer Experience Manager, your key responsibilities for this role will include:

- Create training programmes to cover all aspects of our business.
- Create facilitation guides for each training module.
- Prepare learning materials for programmes including proof of learning assessments.
- Delivering effective and timely feedback
- Evaluating the outcome of training sessions
- Maintaining an up-to-date and accurate record of trainee progress and achievements
- Submitting timely reports to the management on progress

**Skills & Characteristics**
- Live and breathe TLH brand standards and always lead by example
- Love working with people and getting the best performance out of them
- Active listening skills
- Organisational skills and detail-oriented mentality
- Strong communication and customers service skills
- Interpersonal skills
- Thorough attention to detail
- Being in a fast paced environment doesn’t faze you, you take the rough with the smooth and are expert in finding quick, practical solutions to issues as they arise.**Previous Experience**
- You should have a minimum of 2 years in a training role or transferrable experience.
- You should have worked in a fast paced operational and sales environment and be familiar with the operational planning required to succeed
- Attention to detail, upholding the business standards in every task undertaken with care and diligence
- Being upfront, whilst we’re not expecting the role-holder to show an air of arrogance, what we need is someone who demonstrates an open and honest attitude.

**About Us**

The Lettings Hub is a unique supplier of technology-driven products and services that simplify and speed up the lettings process. Specialising in referencing, insurance and other rental properties services, The Lettings Hub are trusted by many leading agency brands and help over 20,000 people move home each month.

The Lettings Hub combine the best of technology with invaluable experience, which informs everything we do. We aim to exceed our customer’s expectations and do it with a smile. Since first starting out in the business that principle hasn’t changed.

We believe in treating people the way we want to be treated - respectfully and inclusively - and investing in those we work with and partner.

As we continue to expand our team of over 100 dedicated, brilliant people, we are looking for like minded, talented individuals to come and join us and work in a great team of passionate and hardworking people

Located on the Lynch Wood Business Park we offer our people a fun, friendly and flexible working environment with many benefits such as unlimited holiday, career / salary progression and we love rewarding our people with our recognition awards and schemes.

Selection decisions will be based on merit and suitability against the above criteria.

**Salary**: £25,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 06/10/2023