Quality Auditor

2 days ago


Burnley, United Kingdom Innovation Group Full time

Permanent - Full time - Monday to Friday - 37.5 hour week.

Location - Burnley.

An exciting position has become available for a Quality Auditor & trainer within our forward thinking and progressing business.

The Innovation Group is a company that takes pride in developing its employees and will provide you with a unique professional working environment.

**The Role**

To understand the technical process and training needs of the business. By doing this you will be required to deliver learning and development solutions that enable people to learn and implement the required knowledge, skills and behaviours required to meetcompany needs.

**Responsibilities**:

- Making sure colleagues have the core technical skills required to do their job - meeting SLAs, objectives and achieving good quality
- To make sure we on-board and induct people effectively - reduce attrition directly linked to development and capability issues
- To embed learning, development and quality as part of our living culture
- To provide Claims Team Coordinators with the tools to develop and improve the quality in their teams.

**Qualifications and experience**
- Attentive to detail
- Competent with utilising multiple systems
- Extensive and deep process knowledge of the Motor Insurance industry
- Excellent written and verbal communication skills, presenting, coaching and facilitation skills


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