First Contact Administrator
3 days ago
Black Country Women's Aid
Let us introduce ourselves
Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range fromadvocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led.
The team:
Our specialist Community Domestic Abuse Support Service supports male and female victims of domestic violence and abuse living in Sandwell, Dudley and Walsall through a range of contracted/ commissioning arrangements. The service works in partnership withother services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive,dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse.
Job Role
Job Title: First Contact Administrator
Position available: 2 full-time positions (37.5 hours), based in Sandwell, covering Dudley and Walsall
**Salary**: £20,167 - £22,320.42
Closing date: Wednesday 11th May
All interviews will be held via Microsoft Teams
Is this you?
We are looking for someone to join our team as a first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skillsand efficient and organised administration. It is from this first contact that the relationship with BCWA begins.
The Role:
You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gatheringinformation regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies
If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.
Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
- a professional from your centre of study, for instance, a teacher, lecturer or headteacher
- GP or health visitor
- a character reference from a person who knows you
- a civil servant from a government agency
- a bank manager
DBS
COVID-19
BCWA has adapted services during COVID to support victims of violence and abuse that meet all the latest Government guidance. Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.
Full details of the BCWA Risk Assessment can be found on our website. Please read this as it provides the framework that we are delivering services against.
You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.
Management supervision, support and oversight is embedded in our practice to ensure all parties are kept safe.
-
First Contact Administrator
7 months ago
West Bromwich, United Kingdom BCWA RSR Full timeRSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to...
-
Accommodation First Contact Administrator
1 month ago
West Bromwich, United Kingdom CV-Library Full timeBlack Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies,...
-
Accommodation First Contact Administrator
1 month ago
West Bromwich, United Kingdom Black Country Women's Aid Full timeBlack Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support...
-
Contact Centre Agent
16 hours ago
West Bromwich, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full timeWe have a full time post at our Community Contact Centre at Sandwell General Hospital To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. The services supported by the contact centre are currently, ICARES, Heart Failure, Community Respiratory Service, Foot Health, Musculoskeletal...
-
Contact Centre Agent
7 months ago
West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full timeWe have a part time post working Monday's and Wednesday's at our Community Contact Centre at Sandwell General Hospital To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based...
-
Executive Chef Assistant
3 days ago
West Midlands Combined Authority, United Kingdom First Contact Chefs Full timeCompany OverviewFirst Contact Chefs is a reputable agency specializing in fostering careers in the hospitality industry. We prioritize professional development, pairing talented individuals with esteemed clients to enhance their reputation and contribute to the industry's growth.
-
My Support Administrator Lv1
2 days ago
West Bromwich, United Kingdom St John Ambulance Full time**What's involved**: **Department**: Finance & Corporate Services **Salary**: 18,738 - Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? - Join us and to carry out a key and pivotal role for St John Ambulance. My Support Service provides critical support to the organisation....
-
ExamWorks UK Careers | First Contact Physiotherapist
12 hours ago
north west england, United Kingdom ExamWorks UK Careers Full timeAre you a passionate First Contact Physiotherapist and looking for a new exciting role? We are recruiting in Carlisle for a leading Physiotherapy organisation who provide services across the UK from their 25 clinics whilst supporting over 1,000 GP practices and Primary Care Networks. On top of a highly attractive salary of up to £51,000.00 you will be...
-
Sales and Marketing Administrator
4 hours ago
West Bromwich, United Kingdom Pareto Full timeJob Title: Sales and Marketing Administrator Location: West Bromwich **Salary**: £24-26k basic + £7k OTE REF: J13331:WM Sector: Manufacturing Our client is one of the UK’s leading independent suppliers of corrugated packaging, doing everything from Design Consultation to Delivery. This is an exciting opportunity for graduates as they are now searching...
-
HR Administrator
6 months ago
West Bromwich, United Kingdom 2 Sisters Food Group Full time**HR Administrator** **Site D, West Bromwich** **Monday-Friday, 0800-16:00** When you join 2 Sisters, you will become part of the UK’s largest food manufacturer with ambitious plans and as such you can look forward to working with a whole bunch of talented colleagues with a shared passion for quality, service and most importantly food. At the heart of...
-
Full Time Receptionist/administrator
6 months ago
West Bromwich, United Kingdom The Pallet Company Full timeResponsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer telephone calls. referring inquires. - Booking individuals into site. - Issuing delivery notes. - Entering orders onto Diary. - Booking in collections and deliveries. - Issue of PPE to employees. - Carrying out return to work interviews. - Assisting in induction...
-
Full Time Receptionist/administrator
6 months ago
West Bromwich, United Kingdom The Pallet Company Full timeResponsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer telephone calls. referring inquires. - Booking individuals into site. - Issuing delivery notes. - Entering orders onto Diary. - Booking in collections and deliveries. - Issue of PPE to employees. - Carrying out return to work interviews. - Assisting in induction...
-
Senior Administrative Officer
17 hours ago
West Bromwich, United Kingdom Ministry of Justice Full time**Senior Administrative Officer - West Bromwich - 67045** **£23,637 - £29,046** **West Bromwich**: **Overview of the job** This is a co-ordination and senior administrative role in the Divisional office, Function / Cluster local offices. The jobholder will provide corporate support office-based activities to support the work of the Divisional and...
-
Contact Centre Agent
7 months ago
West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full timeWe have a full time and a part time post working at our Care Navigation Centre at Sandwell General Hospital. To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Care Navigation Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service...
-
Sales Administrator
7 months ago
West Bromwich, United Kingdom Absolute Industrial Recruitment Ltd Full timeAbsolute Recruitment are recruiting for a Sales administrator for our client in the West Bromwich area. Monday to Friday: 8:30- 5:00 **Responsibilities**: - Provide administrative support to the sales team - Assist in the preparation of sales proposals, contracts, and presentations - Maintain and update sales and customer records - Handle customer...
-
Maintenance Administrator
7 months ago
West Bromwich, United Kingdom Rehability UK Full time**ABOUT US** We are well known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. At Rehability UK, we are offering permanent positions with guaranteed hours and flexible shift patterns, as well as Bank Worker...
-
Office Administrator/receptionist
7 months ago
West Bromwich, United Kingdom Rehability UK Full time**Role and Responsibilities**: To provide administrative support at our Head Office. Purpose: To assist in the smooth and efficient operation of the office through the implementation and operation of appropriate systems and work practices and provision of administrative support. **Main Duties and Responsibilities**: - Checking post in and out - Answer...
-
Operations Administrator
6 days ago
West Bromwich, United Kingdom Reed Business Support Full timeIn the client’s words “this company really looks after their staff. The owner is brilliant, extremely flexible and knows everyone on a first name basis. It is a family feel, no reject is too much and there is great progression available due to the recent changes”. The purpose of this role is to play a key part in the warranty team. So your...
-
Sales Administrator
2 months ago
West Bromwich, United Kingdom CV-Library Full timeSales Administrator West Bromwich £25,000-£28,000 + Industry Leading Company + Great Work Life Balance + Office Based Do you have experience in sales administration and are looking for a stable role within a rapidly expanding company that can provide long term-career prospects as well as performance related rewards? On offer is the...
-
Senior Administrative Officer
17 hours ago
West Bromwich, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 250820**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you...