Ent Clinic Assistant

2 weeks ago

North London, United Kingdom Islington GP Federation Full time

**JOB TITLE**: ENT Clinic Assistant and Administrator

**REPORTS TO**: Deputy Operations Manager

**HOURS**: 37.5 hours per week

**SALARY**: £25,000 per annum

**About the Islington Community ENT Service**

The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a rapidly growing organisation representing the interests of general practice in Islington.

The Islington Community ENT Service, as part of the IGPF, is a longstanding service into which Islington GP practices can refer patients to be seen in the community. The aim of this service is:

- To manage an estimated third of ENT referrals in the community rather than in secondary care.
- To ensure the patient is seen by the right clinician with the right skills in the right environment.
- To support management of adult ear, nose and throat conditions in a non-acute setting.
- To ensure there is access to diagnostics to enable effective management.
- To improve the patient journey through the development of safe and effective integrated care pathways between primary, community and secondary care services.
- To enable consistent standards in the management of ear, nose and throat conditions and improve health outcomes.
- Develop and provide a feedback mechanism to improve the skills and knowledge of referring clinicians and so increase the proportion of patients managed in primary care.

**Responsibilities**:

- Act in a professional and calm manner at all times.
- Treat colleagues, patients and relatives with respect and dignity.
- De-escalate any arising conflicts quickly and effectively.
- Act as a chaperone.
- Assist clinicians during procedures, ensuring that the appropriate equipment is readily available.
- Support the receptionist in managing the process of booking patients in when they arrive at clinic sites.
- Assist with pre-screening patients prior to their appointments, providing reassurance to all service users that their safety is our primary focus when providing care.
- Act as an infection control assistant who will physically support clinicians during clinic sessions ensuring that rooms or any areas accessed by patients are sanitised after each use and equipment used is cleaned to prevent contamination.
- Assist with labelling, recording and dispatching of specimens/samples taken in clinic.
- Follow-up patient results with pathology laboratories and ensure all results are received back in a timely manner to avoid delays in patient care.
- Be responsible for completing weekly checks on Emergency Medicines and Equipment held at clinic locations.
- Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
- Maintain confidentiality or information relating to patients, relatives, staff and the practice.
- Take the necessary precautions when transmitting information and understand the relevancy of and comply with GDPR.
- Demonstrate flexibility in working patterns, times and location to support best patient care; in mutual agreement with the Deputy Operations Manager.
- Monitor referral inboxes and process incoming referrals accordingly.
- Have full understanding of EMIS Web and other administration systems (e.g. rostering and ordering software).
- Manage clinic rotas using EMIS Web, including making patient bookings and dealing with patient queries appropriately.
- Action follow up instructions according to GP consultation notes (i.e. discharge letters, secondary care referrals, follow-up appointments, chasing up receipt of investigation results etc)
- Track, manage and order equipment and consumables stock for clinics.
- Undertaking a wide range of administrative duties which include ensuring all information is managed correctly, filed and followed up accordingly.
- Have a working knowledge of all office based software and hardware, i.e. photocopier, fax, patient information system.

**Communication**
- Communicate effectively with other team members.
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

**Personal and people development**
- Take responsibility for own developmental learning and performance, including participating in supervision.
- Take responsibility for maintaining a record of own personal development.
- Work with management on any new training requirements
- To recognise and understand the roles and responsibilities of individuals working in the Community Gynaecology service.
- Be aware of statutory legislation relevant to the service and the role of a basic Chaperone/ HCA

**Health, safety and security**
- Use the personal security systems within the workplace according to practice guidelines.
- Identify the risks involved in work activities and undertake them in a way that manages the risks.
- Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporti

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