Emea Application Support
6 months ago
The role of the Support Consultant is to deliver outstanding service to customers that are using one or more of Quantios software products. This will include answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting.
**Responsibilities**:
- Responsible for the investigation of issues logged by customers and recommending resolution options.
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues.
- Ensure delivery against agreed customer service levels
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralized service desk.
- Enforce commercial procedures to capture and bill for work done outside of maintenance scope.
- Assist customers with the upgrade of their product to the latest version.
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact.
- Liaise with Development staff to accurately and succinctly articulate issues requiring a 3rd level / code investigation.
- Document detailed recreation steps and provide additional relevant information including business impact.
- Define high-level requirements arising out of a customer enhancement request.
- Undertake QA for customer issues that are subsequently resolved via a coding change.
- Develop, maintain and extend business, product & technical knowledge.
- Participation in on call / shift arrangements as required.
- Exceed expectations throughout all customer interactions and help to grow overall satisfaction among our customer-base.
**Job Requirements**:
- Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
- Strong Technical background and hands on experience with Microsoft Dynamics 365 Business Central or similar preferred.
- Database knowledge (SQL Server preferred) and ability to write basic ad hoc SQL scripts for investigation an advantage.
**Travel to offices and client sites in the UK, Channel Islands and overseas may be required.
-
Emea Application Support
6 months ago
St. Helier, United Kingdom TrustQuay Viewpoint Full timeThe role of the Support Consultant is to deliver outstanding service to customers that are using one or more of TrustQuay's software products. This will include answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting. **Responsibilities**: - Responsible for the investigation of issues logged by customers...
-
Emea Application Support
6 months ago
St. Helier, United Kingdom Quantios Full time**Overview/Summary*** Quantios (formerly TrustQuay Viewpoint) are global leaders in technology for the trust and corporate services sector, offering a comprehensive range of entity management, client accounting, practice management, compliance, governance and workflow solutions to 35,000 operational users across 80+ jurisdictions. Serving more than 660...
-
EMEA Payroll Supervisor
4 weeks ago
St Albans, United Kingdom JGA Recruitment Group Full timeEMEA Payroll SupervisorHertfordshire - 1 day a week in office£68,000 + bonus JGA are delighted to be working with a fast growing business looking to add a EMEA Payroll Supervisor to the team. Responsibilities:Communicating understanding of EMEA payroll calculations and legislationManage projects across multi functions for the businessManage a small team of...
-
St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full timeAvoidity Science - EMEA: A Leading Provider of Scientific SolutionsWe are seeking a skilled Field Service Engineer to join our team in the UK. As a key member of our service team, you will be responsible for delivering exceptional service to our clients, focusing on the installation and maintenance of biosafety airflow cabinets, reverse-osmosis water...
-
Field Service Engineer
2 weeks ago
St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full time £32,000 - £38,000Unlock Your Career in Science and HealthcareAt Avidity Science - EMEA, we're seeking a dedicated Field Service Engineer to join our dynamic Service Team in the UK. As a Field Service Engineer, you will play a vital role in delivering top-notch service to our clients, focusing on the installation and maintenance of biosafety airflow cabinets, reverse-osmosis...
-
Advanced Laboratory Equipment Specialist
4 weeks ago
St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full time**Avidity Science - EMEA: A Career in Top-Notch Service and Healthcare Research**Are you passionate about delivering exceptional service and eager to work in the rapidly evolving field of Healthcare and Scientific Research? We are seeking an experienced Field Service Engineer to join our team, providing top-notch support for laboratory equipment and...
-
EMEA International Tax Specialist
1 month ago
St Albans, Hertfordshire, United Kingdom Hays Senior Finance Full timeAs a Global Taxation Manager - EMEA Region with Hays Senior Finance, you will play a vital role in dealing with the international tax affairs of this FTSE Listed company. This new role has been created due to expansion and will involve leading the international tax aspects, which includes transfer pricing, M&A, restructuring and more.Your responsibilities...
-
Female Support Worker
5 months ago
St Helens, United Kingdom Creative Support Full timeAre you looking for a diverse role that is fun, stimulating and rewarding every day? Creative Support is looking for a warm, reliable and proactive Support Worker to join our friendly staff team in St Helens. At this service we are committed to ensuring that service users with a learning disability enjoy the highest quality of life and make progress...
-
Female Waking Night Support Worker
4 months ago
St Helens, United Kingdom Creative Support Full timeCreative Support is looking for a warm, reliable and proactive part time Waking Night Support Worker to join our friendly staff team in St Helens. At this service we are committed to ensuring that service users with a learning disability enjoy the highest quality of life and make progress towards greater independence by accessing into the local community in...
-
IT Support Specialist
3 weeks ago
St Albans, United Kingdom CV-Library Full timeOur client is seeking a motivated and detail-oriented IT Support Specialist to join their dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of an international team in St Albans. Travel to Manchester is required once or twice a month (the company will cover...
-
Emea Global Marketing Strategist
2 weeks ago
St Albans, Hertfordshire, United Kingdom Reed Exhibitions Full timeAbout the RoleWe are seeking a talented Event Marketing Manager to drive growth and market penetration for our portfolio of shows in Emea. As an Event Marketing Manager, you will be responsible for crafting comprehensive marketing plans, identifying growth opportunities, and nurturing relationships with industry bodies.Key Responsibilities:Develop and...
-
Application Engineer
5 days ago
St Asaph, United Kingdom Elevate Recruitment. Full timeApplication Engineer required by fast-growing international software solution company.You will work closely with the customer and internal teams to deliver a solution that meets the customers business requirements.With support from SMEs, configure and implement the agreed solution within the software application.This is a fantastic opportunity to join a...
-
Female Night Support Worker in St Helens
3 weeks ago
St Helens, St. Helens, United Kingdom Creative Support Full timeAt Creative Support, we're looking for a dedicated and reliable part-time Waking Night Support Worker to join our team in St Helens. Our mission is to provide the highest quality of life for individuals with learning disabilities, empowering them to achieve independence by accessing local community services.We offer a supportive work environment where you'll...
-
Application Engineer
5 days ago
St Asaph, United Kingdom Elevate Recruitment. Full timeApplication Engineer required by fast-growing international software solution company.You will work closely with the customer and internal teams to deliver a solution that meets the customers business requirements.With support from SMEs, configure and implement the agreed solution within the software application.
-
Application Engineer
1 week ago
St Asaph, United Kingdom Elevate Recruitment. Full timeApplication Engineer required by fast-growing international software solution company. You will work closely with the customer and internal teams to deliver a solution that meets the customers business requirements. With support from SMEs, configure and implement the agreed solution within the software application.This is a fantastic opportunity to join a...
-
Application Engineer
7 days ago
St Asaph, United Kingdom Elevate Recruitment. Full timeApplication Engineer required by fast-growing international software solution company. You will work closely with the customer and internal teams to deliver a solution that meets the customers business requirements. With support from SMEs, configure and implement the agreed solution within the software application. This is a fantastic opportunity to join...
-
Lead Support Worker
6 months ago
St Albans, United Kingdom Partners in Support Ltd Full time**We can offer you**: - £75 per sleep in - Earn £22.17 an hour over your on-call weekend - Paid annual leave - Paid Birthday day off - Full Induction - Bespoke training and regular training updates - Access to exclusive rewards and discounts via The Care Professional - Guaranteed hours - Pension - Paid for DBS check - A friendly, supportive working...
-
Saint Helier, United Kingdom Alter Domus Full timeWe are Alter Domus, a leading player in the alternatives industry, proud to be home to 85% of the top 30 asset managers. As part of our Jersey office, we are seeking an experienced Compliance professional to lead our Compliance Team.About UsAt Alter Domus, we believe in being different. We empower our employees to progress on merit, speak openly, and choose...
-
Support Worker
6 months ago
St Albans, United Kingdom ivolve Care and Support Full time**Vacancy Location**: St Albans, Hertfordshire, AL1 4JP **Shifts**: Full Time - 42 Hours per week, Monday to Sunday on a rota basis **Pay Rate**: £10.92 - £11.30 per hour (dependant on qualifications) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not essential but being passionate,...
-
Associate Director
6 months ago
St Helier, United Kingdom IQ-EQ Full time**Company Description** IQ EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description** Office**: Jersey - Gaspé House - In order to fulfil the requirements of the...