Emea Application Support

5 months ago


St Helier, United Kingdom Quantios Full time

**Overview/Summary***
Quantios (formerly TrustQuay Viewpoint) are global leaders in technology for the trust and corporate services sector, offering a comprehensive range of entity management, client accounting, practice management, compliance, governance and workflow solutions to 35,000 operational users across 80+ jurisdictions. Serving more than 660 customers across Europe and Asia, the group's customers span corporate services providers, trust administrators, PLCs, family offices, trust banks, lawyers and accounting firms.

The role of the Support Consultant is to deliver outstanding service to customers that are using one or more of Quantios software products. This will include answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting.

**Responsibilities**:

- Responsible for the investigation of issues logged by customers and recommending resolution options.
- Liaise with the customer via telephone and desktop sharing to aid the investigation of issues.
- Ensure delivery against agreed customer service levels
- Work with customers to review & progress open customer issues when required.
- Manage and maintain the accuracy and status of tickets logged in our centralized service desk.
- Enforce commercial procedures to capture and bill for work done outside of maintenance scope.
- Assist customers with the upgrade of their product to the latest version.
- Self-manage personal workload of issues balanced against customer service level agreements, timelines and business impact.
- Liaise with Development staff to accurately and succinctly articulate issues requiring a 3rd level / code investigation.
- Document detailed recreation steps and provide additional relevant information including business impact.
- Define high-level requirements arising out of a customer enhancement request.
- Undertake QA for customer issues that are subsequently resolved via a coding change.
- Develop, maintain and extend business, product & technical knowledge.
- Participation in on call / shift arrangements as required.
- Exceed expectations throughout all customer interactions and help to grow overall satisfaction among our customer-base.

**Job Requirements**:

- Excellent customer service skills. Able to confidently lead conversations, demonstrate empathy, set appropriate expectations, and handle workload with the needs of the customer in mind.
- Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
- Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
- Strong Technical background and hands on experience with Microsoft Dynamics 365 Business Central or similar preferred.
- Database knowledge (SQL Server preferred) and ability to write basic ad hoc SQL scripts for investigation an advantage.

**Travel to offices and client sites in the UK, Channel Islands and overseas may be required.



  • St. Helier, United Kingdom TrustQuay Viewpoint Full time

    The role of the Support Consultant is to deliver outstanding service to customers that are using one or more of TrustQuay's software products. This will include answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting. **Responsibilities**: - Responsible for the investigation of issues logged by customers...


  • St. Helier, United Kingdom Quantios Full time

    The role of the Support Consultant is to deliver outstanding service to customers that are using one or more of Quantios software products. This will include answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting. **Responsibilities**: - Responsible for the investigation of issues logged by customers and...


  • St Albans, United Kingdom JGA Recruitment Group Full time

    EMEA Payroll SupervisorHertfordshire - 1 day a week in office£68,000 + bonus JGA are delighted to be working with a fast growing business looking to add a EMEA Payroll Supervisor to the team. Responsibilities:Communicating understanding of EMEA payroll calculations and legislationManage projects across multi functions for the businessManage a small team of...


  • St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full time

    Avoidity Science - EMEA: A Leading Provider of Scientific SolutionsWe are seeking a skilled Field Service Engineer to join our team in the UK. As a key member of our service team, you will be responsible for delivering exceptional service to our clients, focusing on the installation and maintenance of biosafety airflow cabinets, reverse-osmosis water...


  • St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full time £32,000 - £38,000

    Unlock Your Career in Science and HealthcareAt Avidity Science - EMEA, we're seeking a dedicated Field Service Engineer to join our dynamic Service Team in the UK. As a Field Service Engineer, you will play a vital role in delivering top-notch service to our clients, focusing on the installation and maintenance of biosafety airflow cabinets, reverse-osmosis...


  • St Albans, Hertfordshire, United Kingdom Avidity Science - EMEA Full time

    **Avidity Science - EMEA: A Career in Top-Notch Service and Healthcare Research**Are you passionate about delivering exceptional service and eager to work in the rapidly evolving field of Healthcare and Scientific Research? We are seeking an experienced Field Service Engineer to join our team, providing top-notch support for laboratory equipment and...


  • Bury St, Suffolk, United Kingdom BeTechnology Group Full time

    2nd Line Application Support / Service Desk Analyst - £32,000 - £42,000 - Bury St. Edmunds (Fully Onsite)We are seeking a skilled problem-solver with a passion for providing top-notch application support.The ideal candidate will have a background in Service Desk/Application Support and be ready to take on a challenging and rewarding position.Triage and...


  • St Albans, Hertfordshire, United Kingdom Hays Senior Finance Full time

    As a Global Taxation Manager - EMEA Region with Hays Senior Finance, you will play a vital role in dealing with the international tax affairs of this FTSE Listed company. This new role has been created due to expansion and will involve leading the international tax aspects, which includes transfer pricing, M&A, restructuring and more.Your responsibilities...


  • St Albans, Hertfordshire, United Kingdom icaewjobs - JobBoard Full time

    Your new role at Hays TaxationAs a seasoned international tax professional, you will lead the tax aspects of our global group, focusing on EMEA, the US, Australasia, and more. Your expertise will be crucial in transfer pricing, M&A, restructuring, and other international tax matters.Key responsibilities:Oversee and lead tax filings for overseas entities...


  • St. Johns, United Kingdom Impact Food Group Full time

    Job Role: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our Business Support Team at Impact Food Group. As a key member of our team, you will be responsible for providing first-line customer support on queries and technical issues to both internal and external stakeholders.Key Responsibilities:Provide technical...

  • Female Support Worker

    5 months ago


    St Helens, United Kingdom Creative Support Full time

    Are you looking for a diverse role that is fun, stimulating and rewarding every day? Creative Support is looking for a warm, reliable and proactive Support Worker to join our friendly staff team in St Helens. At this service we are committed to ensuring that service users with a learning disability enjoy the highest quality of life and make progress...


  • St Helens, St. Helens, United Kingdom Creative Support Full time

    We are seeking a Support Service Specialist to join our team in St Helens. The ideal candidate will be warm, reliable, and proactive, with a commitment to making a positive difference in individuals' lives.As a Support Service Specialist, you will work effectively as part of a team and use your own initiative to develop and sustain warm and trusting...

  • IT Support Specialist

    2 weeks ago


    St Albans, United Kingdom CV-Library Full time

    Our client is seeking a motivated and detail-oriented IT Support Specialist to join their dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of an international team in St Albans. Travel to Manchester is required once or twice a month (the company will cover...


  • St Helens, United Kingdom Creative Support Full time

    Creative Support is looking for a warm, reliable and proactive part time Waking Night Support Worker to join our friendly staff team in St Helens. At this service we are committed to ensuring that service users with a learning disability enjoy the highest quality of life and make progress towards greater independence by accessing into the local community in...


  • St Albans, Hertfordshire, United Kingdom Reed Exhibitions Full time

    About the RoleWe are seeking a talented Event Marketing Manager to drive growth and market penetration for our portfolio of shows in Emea. As an Event Marketing Manager, you will be responsible for crafting comprehensive marketing plans, identifying growth opportunities, and nurturing relationships with industry bodies.Key Responsibilities:Develop and...


  • St Helens, St. Helens, United Kingdom Creative Support Full time

    At Creative Support, we are seeking a dedicated Female Waking Night Support Worker to join our team in St Helens. The ideal candidate will be a warm and reliable individual who can work effectively as part of a team and use their initiative to provide support to individuals with learning disabilities.Key Responsibilities:Develop and sustain warm and trusting...


  • St Helens, St. Helens, United Kingdom Creative Support Full time

    At Creative Support, we're looking for a dedicated and reliable part-time Waking Night Support Worker to join our team in St Helens. Our mission is to provide the highest quality of life for individuals with learning disabilities, empowering them to achieve independence by accessing local community services.We offer a supportive work environment where you'll...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Job Title: 2nd Line Application Support Location: Bury St Edmunds (full-time onsite) Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for software products to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or...


  • Bury St Edmunds, United Kingdom In Technology Group Full time

    Job Title: 2nd Line Application SupportLocation: Bury St Edmunds (full-time onsite)Salary: £32-38k (DOE)Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for software products to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and...

  • Application Engineer

    11 hours ago


    St Asaph, United Kingdom Elevate Recruitment. Full time

    Application Engineer required by fast-growing international software solution company. You will work closely with the customer and internal teams to deliver a solution that meets the customers business requirements. With support from SMEs, configure and implement the agreed solution within the software application.This is a fantastic opportunity to join a...