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Application Support Specialist

1 month ago

St Johns, United Kingdom Impact Food Group Full time

Job Role: Application Support Specialist

We are seeking a skilled Application Support Specialist to join our Business Support Team at Impact Food Group. As a key member of our team, you will be responsible for providing first-line customer support on queries and technical issues to both internal and external stakeholders.

Key Responsibilities:

  • Provide technical support and troubleshooting for internal and external stakeholders.
  • Collaborate with third-party partners to resolve issues.
  • Collect and analyze data from our internal teams.
  • Process refunds and account reconciliations.
  • Onboard new contracts to systems.

Requirements:

  • Meticulous attention to detail.
  • Prior experience in a help desk/service desk role.
  • Excellent customer service and communication skills.
  • Good data analytics skills, together with strong Excel skills.
  • Ability to work well within a team and also a self-starter who can work on their own initiative.

What We Offer:

  • Competitive salary.
  • Bonus payable upon team hitting target.
  • 25 days paid annual leave plus bank holidays.
  • Access to our extensive online Learning platform and development opportunities.