Courier Customer Service Agent X 2

4 days ago


Colnbrook, United Kingdom First Choice Staff Full time

Courier Customer Service Agent x2 required to join this leading agent based local to LHR

cGBP25,000-GBP30,000 - Monday to Friday covering shifts of

07:00-16:00

08:00-17.00

09.00-18.00

10.00-19.00

Duties to include

Managing the green light approval process for consignments destined to non EU destinations.

To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and

customs delays, proof of deliveries, additional charges, resolutions, etc).

Ensure compliance with company policies and procedures.

Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.

Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests.

IND1



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