Control Group Operations Agent

6 days ago


Colnbrook, United Kingdom First Choice Staff Full time

Control Goup/Operations Agent

Purpose of the position
Handle and monitor all Operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live network activities ensuring adherence to agreed rate structures and pricing policies.

To work collaboratively with Customer Service and Sales to ensure maximum client satisfaction.

Main Responsibilities
Develop and implement customer focused operational policies and procedures
Monitor accuracy of reporting and data base information
Co-ordinate customer service projects and initiatives
To on a daily basis ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.

Provide weekend / OOH cover for general Customer Service processes & procedures.
Ensure staff manages alarms in system.
Ensure smooth flow of work.
Awareness of costs.
Awareness of best routes.
Lead by example.

General Duties/Responsibilities
Ensure staff follows correct procedures on your shift.
Maintaining all Operational functionality ensuring compliance with agreed procedures.

Maintain professional manner towards all staff, seeking at all time to implement and maintain company policy
Seek to resolve inter-departmental questions and issues as they arise and without conflict
Adhere to all Company Policies, at all times
To undertake any other reasonable duties/responsibilities at the request of the Department Manager of other Senior Management.

Desired Requirements
Knowledge
Specialist (Biopharm) Courier Operations Experience
Customer Services Experience
Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport
Excellent understanding of World Geography

Monday to Friday 08:00 to 17:00 or 09:00 to 18:00 (to be confirmed)

Salary is up to GBP23,000



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