Director Luxury Group Sales- London

3 months ago

Watford, United Kingdom Hilton Full time

Director Luxury Group Sales
- London

**About Hilton**

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,980 properties with more than 950,000 rooms in 117 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award-winning customer loyalty program, Hilton Honors
**.**

**Position Statement**:
Hilton is seeking an experienced Director of Luxury Group Sales to manage a portfolio of unique Luxury Group accounts and act as the Luxury specialist on shared HWS accounts located in the European region. You will be responsible for identifying, developing, and managing accounts to drive revenue and market share growth for our luxury portfolio of hotels while contributing to the account growth for Hilton. In addition, we will depend on you to drive performance through internal and external participants.

As the Director, you will be committed to overseeing a portfolio of accounts focused on luxury group business. This includes account qualification and compliance to account governance protocols. You will ensure the client's day-to-day needs are met while identifying viable opportunities for deliberate initiatives designed to improve operational and financial performance. You will need to have a deep knowledge of customer procurement strategies, structure, and businesses in alignment with all stakeholders within Hilton.

**What will you be doing?**
- Establish Hilton Luxury Brands awareness and loyalty in market by directly selling to luxury Group partners.
- Create a strategic customer engagement plan to build a loyal customer base.
- Build a strong network of Luxury Group customers in the European market and drive revenue from these accounts to Waldorf Astoria, LXR and Conrad hotels globally.
- Represent Hilton Luxury Brands at industry trade shows, special industry events, roadshows, and other activities to elevate customer awareness of Hilton to drive segment growth.
- Maintain and collaborate with fellow Hilton Worldwide Sales account partners on account planning strategy to facilitate growth.
- Aggregate client opportunity -based data and evaluate areas of potential growth.
- Anticipate client needs and actively develop an approach that is tailored to each customer.
- Actively plan and manage luxury curated client event(s) within your assigned geographic area of deployment. Ensure hotel partners receive maximum exposure to qualified clients.
- Highlight account-based market trends on a regular cadence and compare findings to prior years' results to benchmark & direct growth.
- Engage in relevant industry organizations.
- Ensure revenue targets are achieved. This involves accurate forecasting quarterly and annually for Hilton's luxury hotels & resorts.
- Generate leads and develop opportunities within existing accounts to drive incremental revenue. Identify and form positive partnerships with key decision makers and influencers.
- Ensure revenue and ancillary goals/targets are achieved.
- Support the Luxury Sales EMEA team for ad-hoc projects.
- Build positive internal and external relationships to influence people.

**Qualifications**

**Required Qualifications**
- Experienced within the Luxury Group Market with well-established relationships already in place
- Solid experience, Luxury hospitality industry experience preferred
- Above property national or global sales experience
- Highly collaborative mindset with ability to positively add value to engagement, internally and externally
- Proficient in Microsoft Outlook, Word, Excel and preferably Salesforce
- Strong negotiation skills to maximize value for internal and external partners
- Ability to travel (Up to 50%)

**Preferred Qualifications**
- Global experience
- Proven success working in a matrix organization

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