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Store Manager

2 months ago

Watford, Hertfordshire, United Kingdom Hotel Chocolat Group plc Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Hotel Chocolat Group plc. As a Store Manager, you will be responsible for leading and managing a team of retail staff to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Provide guidance and support to your team to ensure they have the skills and knowledge to deliver excellent customer service.
    • Develop and implement strategies to improve team performance and achieve sales targets.
  • Store Operations
    • Oversee the day-to-day operations of the store, including stock management, visual merchandising, and cash handling.
    • Ensure the store is maintained to a high standard and that all equipment and facilities are in good working order.
  • Sales and Customer Service
    • Develop and implement sales strategies to drive revenue growth and achieve sales targets.
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Commercial and Financial Management
    • Manage the store's budget and financial performance to ensure profitability.
    • Identify opportunities to improve sales and reduce costs.
Requirements
  • Experience
    • Proven experience in a retail management role, preferably in a luxury or premium brand.
  • Skills and Qualities
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Passion for delivering exceptional customer service and driving sales growth.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Career Development
  • Discounts and Incentives
  • A Dynamic and Supportive Team Environment