Customer Service Coordinator

4 days ago


Northampton, United Kingdom Match Recruitment Full time

**Customer Care Coordinator**

**Salary: up to £25,000 per annum**

**Monday - Friday, 8am - 4:45pm. No weekends.**

**Office based in Northampton.**

**Permanent**

Match Recruitment are recruiting on behalf of their client based in Northampton. Our client has just moved to their new premises and they’re growing - you’ll be joining a fantastic company with a history of over 20 years servicing their industry. You’ll be working within a small close knit team of circa 20 people across different departments in their office. They’re a great bunch, who regularly participate in outside of work team activities such as Escape Rooms and festive celebrations.

**Purpose of the role**:
Joining an established team, you’ll manage all the after-sales and after-care for existing clients. Such as maintenance and repairs of previously installed products and keeping customers updated regarding upgrades, new product lines and answering general enquiries. This is far more than just a Customer Service role, you’ll be coordinating the objectives of projects from start to finish, meeting deadlines and updating their clients on timescales. You’ll communicate with external staff, stakeholders and subcontractors.

**Key responsibilities for the Customer Care Coordinator**:

- Providing a high level of customer service to their existing clients, responding to a high volume of requests for warranty, Inspection, maintenance service and parts orders.
- Ensuring timescales and deadlines are met
- Uploading and running off Inspection reports
- Assisting with pulling together quotes and chasing costs from suppliers
- Raising supplier purchase orders
- Liaising with sub-contractors and Engineers within the Department
- Arranging delivery logistics
- Raising clients invoicing
- General administrative tasks including phone calls, processing incoming post, filing, general consumable orders.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location



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