Senior Trainer

3 weeks ago

StokeonTrent, United Kingdom Advantis Full time

Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 250 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work

**Job Offer**

Salary £30,000 - £35,000 depending on experience

Working Hours - 37.5 hours - Monday to Friday

Holidays - 25 days, rising to 27

Location - At our Head office - Stoke-On-Trent

**Benefits**
- Gym membership contribution of £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Discounts and savings available on our bespoke Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Free onsite parking and a short walk from Stoke station
- As if that wasn't enough, we even provide you with unlimited refreshments

**Responsibilities**

Reporting to the Head of Business Support Services you will be leading a team of operational trainers who deliver new employee onboarding and upskill training to our existing employees within our Contact centre, Customer Support and Customer Care teams.

You will work as part of the Senior Management team to deliver business objectives, supporting the design and delivery of new training programs from induction to management development.

As a passionate experienced facilitator, you will confidently introduce new learning techniques from classroom to e-learning, embracing not only the different delivery vehicles but also introducing new and exciting accelerated learning techniques, to enhance and improve existing training programs.

An eye for design and a firm grasp of the training cycle the Senior Trainer competently develops new and exciting operational and personal development training content in line with business needs and standards. Using best practice evaluation to help build MI and reporting, sharing with Senior stakeholders the impact of the learning and development.

**Personal qualities, experience, and skills**
- A training professional with at least 3 years’ experience
- Confident in training design and development
- Proficient in the use of training design software
- Excellent communication skills with the ability to build and maintain strong stakeholder relationships
- Adaptable facilitator, adapting to the delivery needs of the business and audience
- Excellent planning and organisational skills with a sound understanding of compliance
- CIPD qualified / Training qualification
- Insights / behavioural psychometric accreditation / experience
- LMS administration experience would be great, e-learning development would be fantastic

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: ADV0057

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