Facilities Support Officer

3 weeks ago

Birmingham, United Kingdom RSR Public Safety Full time

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Public Safety are currently recruiting on behalf of our policing client based in Birmingham for a Facilities Support Officer. This is a full time, permanent role and offers a salary of £26,487 - £29,874.

As an FSO, you will work closely with approved contractors, you’ll handle the administrative and logístical elements of the estate requirements ensuring all statutory maintenance and repairs are delivered in a timely fashion.

Due to the nature of the role, you'll be required to participate in an out-of-hours on-call roster (approximately one week in five) for which an additional on-call allowance is paid.

**Main Duties**:

- Coordinate all reactive and planned maintenance and servicing by contractors
- Liaise with relevant stake holders to coordinate the effects of planned and reactive works on the wider business as usual processes across the estate
- Ensure all contractors attending site hold the appropriate clearance levels in line with site security requirements
- Action multi-channel customer enquiries in a professional and timely manner within agreed service levels (SLA’s)
- Attend and assess any building maintenance requests that are submitted before raising with the relevant contractors
- Undertake general administrative responsibilities to ensure physical site security requirements are upheld
- Compile contractor quotes for review and approval by supervision
- Oversee the receipting and processing of invoices for completed works
- Provide guidance and support to other members of the team as necessary

**Essential Requirements**:

- Full driving license and access to own car
- Excellent communication and interpersonal skills with the ability to deal with people at all levels inside and outside of the organisation
- Ability to use initiative and work with mínimal referral, making decisions alone and escalating where appropriate
- Experience of maintaining electronic filing systems or records and working to a high level of detail and accuracy
- Excellent organisation skills with the ability to plan multiple tasks and project works
- Willingness to work as part of an on-call roster system with other members of the team (covering evening/night and weekend periods) and to use your own vehicle for callouts as necessary

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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