Tocc Crew Travel Advisor

4 weeks ago

Luton, United Kingdom TUI Full time

**The TOCC Crew Travel Consultant role sits within the TUI Operations Control Centre (TOCC) supporting airlines across Aviation. This role is responsible for ensuring all Northern Region Pilots and Cabin Crew have the required hotel and travel arrangements inplace to ensure they can be available and appropriately rested for their rostered flights.

You will work closely with the Crew Travel Consultants in Manpower Planning and Crew Planning to ensure principles, policies and processes are applied consistently for Crew Travel throughout the period from pre-season through to the day of operation.

You will work a rotating onsite shift pattern covering 12 hour shifts between 07:00 - 19:00. Shift patterns rotate over the full 365 days per year so weekend work will be a requirement of the role.

**ABOUT THE JOB**
- As a TOCC Crew Travel Consultant your main focus is to support Northern Region Airlines’ crew by delivering a safe and cost-efficient service to our crew communities
- Working alongside the TOCC Crewing teams in both Luton and in Stockholm, you will ensure that crew have all the correct hotel and travel arrangements in place to allow them to perform their duties in accordance with Flight Time Limitations and relevanttrade union agreements
- You will need to be pro-active, anticipating the needs of our crew in light of any changes to the programme or the operation to explore all possible travel options, delivering to tight deadlines and within budgetary targets
- You are the first point of contact for crew when they have a hotel and/or travel query within the operational window (D-72h)
- You will ensure that any Crew Travel issues within the D-72hr operational window are logged, investigated and raised appropriately to continually improve our service
- Collaborate with Crew Travel colleagues in the Crew Planning department to ensure clear information flows, feedback and continuous improvement.

***ABOUT YOU**
- Ability to work under pressure; assimilate information, determine priorities and make decisions based on sound judgement
- Previous experience in a customer service based role
- Understanding of airline legal agreements would be preferable
- Process and detail orientated with excellent organisational skills
- Strong inter-personal and excellent communication skills, written and oral
- Ability to work as part of a team
- An enthusiastic ambassador of change who makes suggestions for improvement
- Working knowledge of CAP and/or Bookmaker Systems is preferable
- Working knowledge of Amadeus (or equivalent CRS) preferable.

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here tofind out more.

??We love to see your uniqueness shine through and inspire the future of travel.?If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

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