Maintenance Control Assistant

6 months ago

Oldbury, United Kingdom DPD Group UK Full time

Company Description
- ** Contract**:Permanent / 37.5 hours per week
- ** Hourly Rates**: £22,500 per annum
- ** Location**:Oldbury, Broadwell Road B69 4DA
- ** Days of Work**:Monday - Friday
- ** Hours of Work**:09:00 - 17:00

DPD is a member of Geopost, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
Due to continued growth we are currently recruiting for a Maintenance Control Assistant to join our Maintenance Control Team that are based at Oldbury

As a Maintenance Control Assistant you will be working as part of a team who are responsible for the effective cost management of breakdowns and maintenance of our Fleet of DPD Vans.

In this role your key focus will be to deal with incoming calls ensuring that they are answered and acted upon to ensure that there is mínimal disruption to the network, you will analyse data to prevent reoccurrence and organise planned maintenance across the UK. You will be liaising with maintenance suppliers to make sure efficient repairs are carried out, and all relevant cost data will be recorded on to our in-house systems.

Other key responsibilities of this role will be:

- Communicating with other business lines in order to resolve any issues that arise
- Raising system order numbers for external suppliers
- Invoice processing and queries
- Running daily weekly, monthly, annual reports to include service reports, MOT and performance reports
- General department administration duties

**Qualifications**:
To be successful in this role you must be able to evidence fantastic customer service skills ideally gained within a busy call centre or pressurised environment. You will be a strong communicator and an excellent telephone manner.You will evidence strong organisational skills, and have the ability to analyse data. We will also expect you to;
- Work effectively as part of a team.
- Be a proficient IT user with experience of the Microsoft package or Google Suite.
- Have an “Can do” attitude to work and your duties.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**As an employee of DPD you will benefit from**:

- An excellent pay structure with a potential for overtime
- Fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.
- A company pension scheme
- An excellent annual leave entitlement rising with length of service
- Career stability with development opportunities
- Free company uniform
- Full and unique training and induction
- Fully funded CPC renewal
- Modern and well maintained fleet

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

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