Third Party Intervention Motor Claims Handler
5 months ago
**About the role**:
It's an exciting time to join the Motor Claims team here at AXA, as a Third Party Intervention Claims Handler. As a Third Party Intervention Claims Handler, you'll be responsible for shaping and driving Third Party Intervention Claims to help build capability within the department and improve quality and service delivery to our customers.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office.
**What you'll be doing**:
- You'll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion.
- Proactively review Third Party referrals from the first notification of loss.
- Ensuring cost of hire and cost of repairs provided to Third Parties are managed effectively.
- This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy.
- You'll recognise the signs of a fraudulent claim and refer these for further investigation when needed.
**About you**:
**What we’re looking for**:
- Proven Motor Claims knowledge is essential. This can be in either Commercial or Retail Motor Claims.
- Developed communication and interpersonal skills, influencing and negotiating and relationship management.
- Looking for opportunities to always learn and be part in shaping the future of our business.
- You’ll be an active listener who can demonstrate empathy, you’ll be able to put yourself in our customers shoes to build key relationships.
- You’ll be a professional individual who is confident, and able to adapt quickly, as you’ll be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals.
- Able to contribute to team success, offering advice and coaching others to achieve their full potential.
- You’ll be passionate about people and committed to growing your career at AXA.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £28,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
LI-Hybrid
**About AXA**:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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