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Motor Claims Handler

1 month ago

Bolton, Bolton, United Kingdom Davies Full time
Job Description

We are seeking an experienced Motor Claims Handler to join our team in the policy administration department. As a key member of our team, you will be responsible for managing a caseload of Small Claims Track cases, including effective planning and organizing of the workload to ensure Court deadlines are met.

The ideal candidate will have established experience in law through further education or experience and file handling experience within a law practice or Insurer. They will also have good understanding of the highway code and basic road traffic act principles.

This is an excellent opportunity for someone looking to develop their skills in litigated file handling and take on new challenges. We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience, and a range of benefits, including 25 days' holiday per year, Simply Health Care Cash Plan, and access to online discount sites.

Key Responsibilities:

  • Manage a caseload of Small Claims Track cases, including effective planning and organizing of the workload to ensure Court deadlines are met.
  • Delivery of agreed performance targets and quality standards.
  • Analyze available evidence to create an initial case strategy on liability and quantum.
  • Undertake effective telephone discussions and negotiations with clients, Defendants, third-party insurers, and third-party solicitors to pursue efficient and appropriate settlement of cases and apportionment of costs.
  • Proof witnesses, assess their evidence, and draft statements.
  • Drafting of Court documents and complying with all Court deadlines are met.
  • Instruct, brief, and liaise with Counsel.
  • Guiding the Defendant through the litigation process where required and setting expectations.
  • Maintenance of all case management, billing, and management information systems to ensure completeness of records and aid business decision making.
  • Delegation of tasks where available and appropriate to other members of the team.
  • Deal with correspondence and telephone calls within strict service level agreements.
  • Adhere to Client Guidelines.