Fast Track Quantum Motor Claims File Handler
5 days ago
The Motor Claims Handler will handle cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to extend their litigated file handling experience beyond the Small Claims Track and into personal injury work.
Benefits:
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Hybrid working – (Working only 1 day in the office)
- Simply Health Care Cash Plan
- Pension Contribution based 5% Employee / 3% Employer
Key Accountabilities• Independent management of a caseload of Fast Track quantum cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Drafting of Court document and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Undertake court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
• Guide the Defendant through the litigation process where required and set expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office. This role is working 1 day in the Bolton office and 4 days from home.
Experience, Skills and Qualifications• Previous experience of handling own caseload of litigated claims (either in a defendant of claimant role)
• Understanding of case law and litigation practice and process, and Court Practice Rules
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Proficient IT skills (Word, Excel and Office)
• Good standard of education – 5 GCSE’s grade C/5 or equivalent including maths and english
Preferred
• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the high way code and basic road traffic act principles.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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