FNOL Claims Handler
4 months ago
Why would you join Davies?
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:
Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year) Development, training, and professional qualificationsDavies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
Take phone claims reported by drivers Enter email notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service delivered by phone and email correspondence Comply with set client service levels Ensure quality service standards and productivity levels are maintained to a high standard Work to set targets on the daily management of the diary system alongside ensuring working to the daily required handling of inbound calls Undertake appropriate additional tasks provided by the Team LeaderAbilities And Knowledge:
Minimum customer services experience Desired but not essential – motor claims experience Excellent attention to detail Strong customer services skills Strong organisational skills The ability to manage own volume workload via task management The ability to work as a team and independentlyA bit about Davies:
We are a global team of more than 7,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our values:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.
We are I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
We S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.
We are C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.
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