Quality & Compliance Specialist
2 months ago
Check out this exciting opportunity for a **Quality & Compliance Specialist** based at our customer sites in Hertfordshire, UK.
**Job responsibilities**:
- Ensure consistent Service product quality and drive overall Customer satisfaction.
- Perform internal audits of internal and TPSP (Third Party Service Providers) on-site processes.
- Assist in development and execution of the internal audit program for the Customer.
- Generate audit reports, audit corrective actions on audit non-conformances (deviations) and provide support for corrective and preventative action processes (CAPAs).
- Conduct Root Cause Analysis (RCA) of deviations that are discovered through self-audits or client audits.
- Assure timeliness of corrective actions and reporting.
- Perform activities required to quality TPSP and integrate them into quality systems.
- Develop and implement training and education programs, to educate internal employees and TPSP and management on quality processes, standards and results.
- Provide advice and support to the Compliance Manager and service delivery teams on quality issues/initiatives.
- Ensure all requirements of the Customer Quality Management System (QMS) are met.
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