Quality Auditor

4 months ago

Stevenage, United Kingdom M Group Services Full time

Join MGroup Telecoms division, a distinguished Tier 1 Telecom provider and the largest Build partner of Openreach. As a dynamic and forward-thinking organization, we pride ourselves on delivering cutting-edge telecommunications solutions that redefine connectivity. At the forefront of technological innovation, we are committed to shaping the future of communication infrastructure.
- We are looking for a Quality Auditor to join our team on a full time and permanent basis.

**What will you be doing?**

Your role will be to play a crucial role in ensuring the quality and reliability of our work streams. You’ll assess compliance with quality control procedures, identify areas for improvement, and contribute to maintaining a consistently high standard of service to our clients.
- Facilitate the communication of policy, procedure and best practices to all operational personnel, highlighting amendments to any client practices, procedures and industry standards.
- Regularly communicate via a robust structure with operational teams your reviewed findings, to identify and correct any non-conformity or observed trends.
- Adhere to our operational assurance strategy and KPIs by undertaking detailed audit reports, highlighting findings and recommendations and maintaining accurate records of audit results and corrective actions taken.
- Ensure continual professional development in conjunction with current industry practices and client specifications.

**What **will your key responsibilities be?**

Facilitate the communication of policy, procedure and best practices to all operational personnel, highlighting amendments to any client practices, procedures and industry standards.

Regularly communicate via a robust structure with operational teams your reviewed findings, to identify and correct any non-conformity or observed trends.

Adhere to our operational assurance strategy and KPIs by undertaking detailed audit reports, highlighting findings and recommendations and maintaining accurate records of audit results and corrective actions taken.

Ensure continual professional development in conjunction with current industry practices and client specifications.
** What competencies are we looking for?**
- Strong knowledge of Physical Infrastructure Access (PIA) requirements.
- Working knowledge of telecommunication infrastructure networks, including both copper and fibre.
- Understanding of safe working practices, not limited to Streetworks, overhead and underground disciplines, as well as correct site set-ups, accreditation and use of equipment.
- Knowledge of up-to-date client specification documents and best practice methods.
- Understanding of regulatory compliance.
- Confident in planning risk-based quality regimes, targeting identified areas of non-compliance.
- Mitigating the risk of non-compliance by following robust audit procedures and following up with appropriate corrective actions, as well as ensuring audit non-compliance's are seen through to completion, in conjunction with the operational team.

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