Sales and Retention Advisor
4 days ago
Membership and Retention Advisor
Are you a football fanatic with a passion for people and an eye for spotting sales opportunities?
If so we have an exciting opportunity to join an amazing brand who are going through huge growth and can offer you the chance to progress your career alongside excellent earning potential and a fun and dynamic working environment.
The role of a Membership and Retention Advisor will work alongside the Sales and service team with the aim of engaging with customers whose membership have expired with the aim to re-engage them back to the business as well as promoting packages and maintaining high levels of customer service at all times to aid retention. The role will also include off site / outreach promotions to increase and maintain membership.
Our client is an innovative football coaching brand who are re-designing outdated coaching methodologies to give young footballers of all levels the opportunity to develop in their talent. They have a player centric approach that delivers expert coaching and guidance on a more individual basis.
As a Membership and Retention Advisor you will:
- Pro-actively contact lapsed members with the aim of re-engaging them.
- Actively contact customers who have following trials to promote the membership options available.
- Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about the coaching courses.
- Promote packages to increase overall membership.
- Work alongside the sales team to achieve overall Sales & Attrition targets.
- Achieve retention and membership targets and objectives.
- To undertake other duties appropriate to the post that may be requested from time to time by the Line Management.
- Adhere to and keep up to date with all job-related Health & Safety legislation and
- To be available to attend all in-house mandatory training.
A Membership and Retention Advisor must have:
- A minimum of 1 year’ experience from within a sales, membership or retention environment
- A bubbly and outgoing personality
- An interest or understanding of football.
- A tenacious approach to achieving targets and objectives
- A consultative sales process with strong customer service skills and a ‘sales through service approach’
- Ability to deal overcome objections
- Strong negotiation skills
- Above all a positive and friendly approach and the ability to build rapport and trust with customers.
If you’re looking for a rewarding and exciting career where you can ‘talk football’ all day, then please send your CVRemember you don’t take a shot you’ll never score a goal
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Cheadle: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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