Virtual Contact Centre Team Leader

7 months ago


Sunderland, United Kingdom Hays Travel Limited Full time

**JOB DESCRIPTION**
Job Title
Virtual Contact Centre Team Leader
Department
Virtual Contact centre
Reporting To
Virtual Contact centre manager
Location
Home based
Working Hours
37.5 per week (Monday - Friday, 8.00am - 9.00pm, Saturday -Sunday,
9.00am -7.00pm on a rota basis, including evenings & weekends)

**Overview**
This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our Live Chat system, Web Enquiry Forms and Facebook - all whilst working in a buzzing, fast paced & highly motivational sales environment. In return you will get to be part of an amazing growing team.

**Role Summary**
As a Virtual Contact Centre Team Leader you will get the opportunity to lead a team that fulfils customer enquires generated by our websites and social media platforms. You will lead by example and showcase exceptional customer service using both your own personality and our company ethos to provide our customers with a unique and hassle free booking experience.

**Main Responsibilities**
- Manage day to day performance and productivity of a busy sales team
- Perform regular motivational performance reviews
- Lead by example in personal sales
- Identify, meet and exceed customers' needs and expectations following sales structure
- Handle incoming Live Chats, web enquiries and Facebook leads.
- Pro-actively communicate with customers during their online journey
- Adhere to company policies and procedures
- To achieve individual performance targets and sales objectives
- Follow up on sales activity by accurately entering data onto the systems
- Assist with lead monitoring and providing constructive feedback



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