Contact Centre Advisor

3 days ago

Sunderland, United Kingdom Ambassador Theatre Group Full time

The Ambassador Theatre Group is the largest owner/operator of theatres in the UK with over 50 UK and international venues. We're an internationally recognised theatre producer and a leader in theatre ticketing services through ATG Tickets, a market-leading business selling over 11 million tickets in the UK each year.

We are recruiting for a Contact Centre Advisor to sell Tickets, ATG Theatre Cards and Retail Packages for all ATG’s venues and clients, based at our Contact Centre at the Sunderland Empire. This is an opportunity to work as part of a friendly and supportive team, working with an interesting and always-changing product range - some of the UK's biggest and most exciting shows, and the added extras that make a visit to our theatres even more special.

You'll help us develop and sustain audiences throughout the country by pro-actively selling tickets and retail offers, providing excellent levels of customer care and taking care to meet and exceed customer expectations.

The team works on a rota basis to cover our opening hours 9am - 8pm Monday - Sunday, and we work on a 6 week rolling rota. Availability including evenings and weekends is therefore essential for this role.

This is a fixed term contract offered for 3 months.
- Experience of working in sales role or environment is an advantage
- You like achieving targets
- You will enjoy working in a team in a fast paced environment
- You remain calm under pressure
- You communicate clearly and confidently
- You're passionate about delivering great Customer Service.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**New to ATG?**:
Apply

If you already work for ATG or our associated companies please use this link to apply.

Internal Apply

  • Contact Centre Advisor

    3 weeks ago

    Sunderland, United Kingdom CV-Library Full time

    Contact Centre Advisor Sunderland based £12.79 per hour Full Time - Monday to Thursday and Friday 8.30 - 12.30 Minimum 3 months DBS required (Randstad can arrange this if successful) Great opportunity for an exciting and friendly contact centre role within a great Social Housing business. Must have previous relevant customer service experience...

  • Contact Centre Advisor

    2 weeks ago

    Sunderland, United Kingdom Randstad Construction and Property Full time

    Contact Centre Advisor Sunderland based £12.79 per hour Full Time - Monday to Thursday and Friday 8.30 - 12.30 Minimum 3 months DBS required (Randstad can arrange this if successful) Great opportunity for an exciting and friendly contact centre role within a great Social Housing business. Must have previous relevant customer service experience or...

  • Contact Centre Insurance Advisor

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Contact Centre Insurance Advisor** **Location**:Sunderland **Start date**:Monday 17th October **Salary**:£20,592.00 **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a customer...

  • Contact Centre Advisor

    3 weeks ago

    Sunderland, United Kingdom Randstad Construction and Property Full time

    Contact Centre AdvisorSunderland based£12.79 per hourFull Time - Monday to Thursday and Friday 8.30 - 12.30Minimum 3 monthsDBS required (Randstad can arrange this if successful)Great opportunity for an exciting and friendly contact centre role within a great Social Housing business. Must have previous relevant customer service experience or have already...

  • Contact Centre Customer Service Advisor

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Contact Centre Customer Service Advisor** **Location**:Sunderland **Start date**:Monday 17th October **Salary**:£20,592.00 **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a...

  • Contact Centre Expert

    4 days ago

    Sunderland, Sunderland, United Kingdom Austin Fraser Full time

    Opportunity for Customer Service ExcellenceAustin Fraser is seeking a talented individual to fill the role of Contact Centre Advisor. This position offers a unique chance to develop your skills and experience in a fast-paced social housing environment.About the Role:Deliver exceptional customer service through various communication channelsWork closely with...

  • Contact Centre Insurance Representative

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Contact Centre Insurance Representative** **Location**:Sunderland **Start date**:Monday 17th October **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a customer service advisor for...

  • Call Centre Insurance Advisor

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Call Centre Insurance Advisor** **Location**:Sunderland **Start date**:Monday 17th October **Salary**:£20,592.00 **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a customer...

  • Contact Centre Team Leader

    3 days ago

    Sunderland, United Kingdom PDSA Full time

    **Pets and People at the Heart of what we do.** Do you have a strong focus, a determination to succeed whilst also having a kind social heart? **Then we want to hear from you!** We are looking for an experienced Team Leader or someone with great Team Leader potential, who would like to bring their unique talents to our fast-paced and ever changing Contact...

  • Team Leader

    5 days ago

    Sunderland, United Kingdom RSA Full time

    **The Opportunity** Team Leader - Contact Centre Location: RSA Office - Sunderland Salary - Up to £30,000 (based on experience) Range of set working patterns including evenings and weekends. This job involves leading, coaching and motivating a team of Customer Managers and Customer Resolvers in one of our Customer Contact Centres. Leading a team ensuring...

  • Call Centre Customer Service Advisor

    1 day ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Call Centre Customer Service Advisor** **Location**:Sunderland **Start date**:Monday 7th November **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a contact centre agent, you will...

  • Team Leader

    5 days ago

    Sunderland, United Kingdom RSA Full time

    **The Opportunity** Team Leader - Contact Centre Location: RSA Office - Sunderland Salary - Up to £30,000 (based on experience) Range of set working patterns including evenings and weekends. This job involves leading, coaching and motivating a team of Customer Managers and Customer Resolvers in one of our Customer Contact Centres. Leading a team ensuring...

  • Call Centre Customer Service Advisor

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Call Centre Customer Service Advisor** **Location**:Sunderland **Start date**:Monday 17th October **Salary**:£20,592.00 **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a customer...

  • Call Centre Inbound Insurance Advisor

    19 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Office-based** **Call Centre Inbound Insurance Advisor** **Location**:Sunderland **Start date**:Monday 17th October **Contract**:Full Time, Permanent Position **Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday Role details.: As a customer service advisor for...

  • Contact Centre Agent

    2 months ago

    Sunderland, United Kingdom EE Full time

    Where: We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: PermanentSalary: £23,504.00 Plus Uncapped Commission Start Date: 2025  Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you....

  • Contact Centre Agent

    2 months ago

    Sunderland, United Kingdom EE Full time

    Where: We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park Full Time: PermanentSalary: £23,504.00 Plus Uncapped Commission Start Date: 2025  Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you....

  • Customer Service Advisor

    1 day ago

    Sunderland, United Kingdom Major Recruitment Full time

    CUSTOMER SERVICE ADVISORS - SUNDERLAND!!! TEMP TO PERM This is your opportunity to join one of the country's leading brands in the Parcels market. Our client are a premium parcel carrier and we take pride in ensuring our customer experience is the best in the market. We are looking for contact centre Customer Experience Advisors to join an exciting new...

  • Call Centre Agent

    1 day ago

    Sunderland, United Kingdom GerrardWhite Full time

    **_Role: Customer Service Agent Location: Sunderland **Salary**: £22,890 (including a shift allowance of £2,500)_** **_Full Time shifts, our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday._** **_This role will be a hybrid split between working on site and from home (after training)_** - Our well-established and growing client...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom TMSS Full time

    We have a new and exciting opportunity to join our growing customer service contact centre operation based in the Sunderland area as a Customer Service Advisor. The role is to deal with incoming calls from customers with the aim of promoting products and giving excellent customer service at all times. This role is perfect for those with no previous...

  • Customer Service Advisors

    1 day ago

    Sunderland, United Kingdom BGL Insurance Full time

    _Customer Service Advisors - Full and Part Time Positions Available_ Free lunch and hybrid workingas well as a salary of £22,890 (inclusive of a £2,500 shift allowance), this is based on full time hours of 37.5 hours per week.. Read on!! BGL Insurance are hiring Customer Service Advisors. I know what you're thinking, a lot of companies are hiring within...