Customer Service Team Leader

5 months ago


Sunderland, United Kingdom PDSA Full time

**Pets and People at the Heart of what we do**

Do you have a strong focus, a determination to succeed whilst also having a kind social heart?

**_ Then we want to hear from you_**

We are looking for an experienced Team Leader or someone with great Team Leader potential, who would like to bring their unique talents to our fast-paced and ever changing Contact Centre.

You will lead a team of up to 15 telephone Customer Service Advisers who are passionate about providing high levels of support to the many thousands of pet owners who contact us each week.

We want you to continuously improve your Team members, taking them on a development journey, whilst at the same time ensuring that you’re delivering a world-class service to all of our clients and supporters.

**We are also offering an excellent benefits package which includes:
- 35 hour working week, Monday to Friday working with no current weekends
- 25 days holiday each year
- Paid Bank Holidays
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Outstanding employee benefits scheme

**About you**

**_ We will be looking for the following:_**
- Experience of managing a variety of contact centre teams
- You’ll be capable of managing and improving performance with a range of differently skilled individuals
- You will have a sound general awareness of all Contact Centre processes and practices
- A natural leader and an excellent communicator
- You’ll have a big heart and care about what you do, but also care about the work we do as a charity
- You will be keen to work on your own professional development also, pushing yourself to new highs

**About PDSA**

As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 370,000 pets. Our national network of around 100 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.



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