Team Leader

5 months ago

Sunderland, United Kingdom Saba Maison De Luxe Full time

**About us**

Saba Maison De Luxe is a small business in Sunderland. We are professional, agile, customer-centric, and our goal is to Saba Maison de Luxe uniquely offers both fine and casual dining serving real food of the Indian culture. Our various menus offer dishes from every corner of India with spices, herbs, textures and flavours. In our massive restaurant we aim to regularly cater large parties and events for an exceptional experience for the local community in Sunderland..

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities

**Duties & Responsibilities**
- Ensuring the smooth operation of the SMDL’s Customer Service Charter.
- Team leader must ensure that any issues are resolved within the relevant department and in a timely manner. A particular focus on responding to reviews and address issues raised to suggest improvements.
- When a problem arises, the Team Leader will be called upon to go above and beyond what is required in order to resolve the issue.
- He/she must produce a customer service plan that clearly states the policies, procedures, and processes which the team will use.
- Customer service team leaders will test their plans regularly to ensure that they are efficient and effective.
- Respond to customer inquiries for reservationss and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate adjustments
- Process customer transactions accurately and efficiently, particularly focusing on gift voucher programme and large group bookings for parties
- Maintain customer records and update information as needed
- Collaborate with other staff at Maison De Luxe to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Knowledge of restaurant sector and food dishes is preferred
- Proficient in using Salesforce or similar CRM software
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently and as part of a team
- Providing leadership, training, and supervision for all front and back staff at Saba Maison De Luxe (SMDL).
- At least 1 year experience of working in fast paced environment where customer service was a key component

**Education**
- Degree in Business or related discipline

**Desirable**
- Knowledge of Indian restaurant business sector and ability to communicate in Sylhety or Bengali

**Salary**: £26,418.00-£27,229.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
- UK visa sponsorship
- Work from home

Schedule:

- Weekend availability

Supplemental pay types:

- Signing bonus

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Sunderland (preferred)

Ability to Relocate:

- Sunderland: Relocate before starting work (preferred)

Work Location: In person

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