Team Leader

6 months ago


Sunderland, United Kingdom Saba Maison De Luxe Full time

**About us**

Saba Maison De Luxe is a small business in Sunderland. We are professional, agile, customer-centric, and our goal is to Saba Maison de Luxe uniquely offers both fine and casual dining serving real food of the Indian culture. Our various menus offer dishes from every corner of India with spices, herbs, textures and flavours. In our massive restaurant we aim to regularly cater large parties and events for an exceptional experience for the local community in Sunderland..

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities

**Duties & Responsibilities**
- Ensuring the smooth operation of the SMDL’s Customer Service Charter.
- Team leader must ensure that any issues are resolved within the relevant department and in a timely manner. A particular focus on responding to reviews and address issues raised to suggest improvements.
- When a problem arises, the Team Leader will be called upon to go above and beyond what is required in order to resolve the issue.
- He/she must produce a customer service plan that clearly states the policies, procedures, and processes which the team will use.
- Customer service team leaders will test their plans regularly to ensure that they are efficient and effective.
- Respond to customer inquiries for reservationss and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate adjustments
- Process customer transactions accurately and efficiently, particularly focusing on gift voucher programme and large group bookings for parties
- Maintain customer records and update information as needed
- Collaborate with other staff at Maison De Luxe to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Knowledge of restaurant sector and food dishes is preferred
- Proficient in using Salesforce or similar CRM software
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently and as part of a team
- Providing leadership, training, and supervision for all front and back staff at Saba Maison De Luxe (SMDL).
- At least 1 year experience of working in fast paced environment where customer service was a key component

**Education**
- Degree in Business or related discipline

**Desirable**
- Knowledge of Indian restaurant business sector and ability to communicate in Sylhety or Bengali

**Salary**: £26,418.00-£27,229.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
- UK visa sponsorship
- Work from home

Schedule:

- Weekend availability

Supplemental pay types:

- Signing bonus

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Sunderland (preferred)

Ability to Relocate:

- Sunderland: Relocate before starting work (preferred)

Work Location: In person


  • Team Leader

    7 months ago


    Sunderland, United Kingdom Essential Care and Support Ltd Full time

    **Job Description**: Team Leader 40 hours per week £12.30 hourly rate (£25,584 per annum) Team Leaders provide a vital part in providing the people we support with the care and ability to improve their quality of life. We are currently looking for a Team Leader to join our team. As a team we support and help each person to achieve their goals and...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    7 months ago


    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Doxford Park Sunderland** **Contracted Hours Available: 19** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    7 months ago


    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Field Based (Van Driver) North East** **Contracted Hours Available: 42.5** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With...

  • Team Leader

    7 months ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom SGS Care Ltd Full time

    **Job Title**:Senior Residential Support Worker / Team Leader **Provision**:Children's Home, 7 to 17, EBD 3 Bed **Salary**:Up to £28,000 + Enhancements **Location**:Sunderland **Reporting to**:Deputy / Registered Manager **Desired Qualification**:Level 3 Diploma in Residential Childcare OR equivalent Or Enrolled on **The role of Assistant Manager is...

  • Team Leader

    7 months ago


    Sunderland, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘ As a Team Leader working within Wear Recovery Sunderland you will provide support to people that have been identified as requiring help with addressing their opiate use. You will manage a team in order to...

  • Customer Team Leader

    6 months ago


    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Whitburn - Mill Lane, Grey Horse Buildings, Elders Walk, Sunderland, SR6 7EL- Pay: £12.10 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview.-...

  • Customer Team Leader

    6 months ago


    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 31 Chiswick Square, Sunderland, SR5 3PZ- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 5:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview- Full, paid training provided- - You...

  • Community Team Leader

    7 months ago


    Sunderland, United Kingdom tombola Full time

    **Remote** **Hours: 40 (Shift patterns available below)** **Salary: £30,169.15** **Are you a motivational leader with excellent communication skills and a passion for creating positive digital experiences? Do you enjoy leading a team **helping them feel like they have hit the jackpot?** At tombola, the Community Team Leader plays a critical role in...


  • Sunderland, Sunderland, United Kingdom David Lloyd Clubs Full time

    We are seeking a dedicated Personal Trainer Team Leader to join David Lloyd Clubs, the largest Health and Fitness operator in Europe.As a Personal Trainer Team Leader, you will have the opportunity to work with a passionate team who share a desire to win. Our internal training programmes provide the tools and support necessary for growth and development,...

  • Store Team Leader

    1 week ago


    Sunderland, Sunderland, United Kingdom Lidl Full time

    Job Title: Store Team LeaderAt Lidl, we're always on the lookout for talented individuals to join our store team. As a Retail Shift Manager, you'll play a vital role in ensuring the smooth operation of our store.Key Responsibilities:Lead and motivate your team to achieve sales targets and improve customer satisfaction.Monitor stock levels and maintain an...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Culinary Team Leader to join our kitchen team at beBee Professionals in Sunderland.About the Role:To manage the preparation and presentation of dishes, ensuring consistency and quality.To assist in the creation of new menu items and daily specials.To maintain a clean and organized kitchen environment, adhering to health and...

  • Care Team Leader

    6 months ago


    Sunderland, United Kingdom Swanton Care and Community Full time

    **As Care Team Leader you will provide practical assistance and emotional support to empower your team to enable the people we support to achieve their goals and aspirations.** **Position: Care Team Leader** **Salary**: £12.80 per hour. **Location**: Roker, Sunderland **Hours**: Full time 40 hours per week, to meet the needs of the service. **WE ARE...

  • Care Team Leader

    1 week ago


    Sunderland, Sunderland, United Kingdom Wellburn Care Homes Full time

    Join Our Mission to Deliver Exceptional Care:As a Care Team Leader at Wellburn Care Homes, you'll have the opportunity to make a real impact on the lives of our residents. Your role will involve coordinating care plans, managing medication, and leading by example to ensure our high standards are met.Responsibilities:Develop and implement effective care...


  • Sunderland, Sunderland, United Kingdom CV Library Full time

    Job Title: Senior Mechanical Team LeaderAbout the Role:We are seeking a highly experienced Senior Mechanical Team Leader to join our team at CV Library. As a key member of our operations team, you will be responsible for leading a team of engineers and surveyors on various mechanical projects.Responsibilities:Lead and manage a Contract Team across the entire...


  • Sunderland, United Kingdom PDSA Full time

    **Pets and People at the Heart of what we do** Do you have a strong focus, a determination to succeed whilst also having a kind social heart? **_ Then we want to hear from you!_** We are looking for an experienced Team Leader or someone with great Team Leader potential, who would like to bring their unique talents to our fast-paced and ever changing...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom Shorterm Full time

    **Our Reference**: *** **J110069** *** **Employment Term**: *** **Permanent** *** **Location**: *** **Sunderland,Co. Durham** *** **Salary**: *** **£46k** *** **Job Category**: *** **Rail jobs** *** - Job title: Service Delivery Leader - Job location: Cambridge - Hourly pay rate: £46,455 per annum - Shifts: 4 on 3 off days and nights - Hours per...