Supplier Delivery Performance Manager

2 months ago

London, United Kingdom NHS Property Services Ltd Full time

NHS Property Services have a fantastic opportunity for a Supplier Delivery Performance Manager. The location is flexible. The role attracts a salary of £43,000 - £51,000, Car Allowance, Bonus & 27 Days Holiday.

The Supplier Delivery Performance Manager will monitor and drive supplier performance for delivery of goods, works and services to ensure intended outcomes and benefits from contracts are realised.

Managers are expected to have a good understanding of their functional area and how it connects with other parts of the business. They collaborate with other teams to deliver positive outcomes for internal and external customers and are focused on continuousimprovement.

Managers may be invited to contribute to working groups or other forums to improve the business. Future senior managers may be identified and developed from this group.

Managers frequently share the same professional and technical backgrounds as their teams, and their role is to use their professional and technical backgrounds to deliver in line with targets and performance standards

**Their remit includes**:

- Communicating key messages to team members and wider business colleagues about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business
- Contributing to the development of local strategies and plan
- Role modelling the values and behaviours and setting the cultural tone of the team
- Engaging and collaborating with other managers across the business
- Embracing and embedding change and other organisational initiatives
- Tackling inefficiencies and driving continuous improvement
- Embracing, adopting, and embedding technology to enable business outcomes

**Key Responsibilities**

The Supplier Relationship Manager will ensure the necessary resources, processes and systems are in place to:

- Instruct the supplier to provide the goods, works or services.
- Track delivery against contractual obligations.
- Monitor performance, assure quality, and realise benefits.
- Manage operational service and supply issues, including Root Cause Analysis.
- Identify, analyse, and interpret trends or patterns in data sets.
- Translate business issues into actionable insights.
- Drive continuous improvement.
- Resolve invoice disputes.
- Lead supplier contract implementation and management activity.
- Support strategy development (category strategies).
- Embed NHSPS Supplier Relationship Management approach.
- Lead conflict issues with supplier to resolution.
- Ensure compliance with governance, legislative and policy requirements.
- Support management of any relevant business projects, timetables, and processes.
- Provide reporting on productivity and other KPIs.
- Spot opportunities to improve processes and practises
- Share technical/professional skills and knowledge
- Oversee service delivery to internal and external customers at agreed performance levels
- Be the first point of contact for addressing or escalating any operational questions or requirements within the business and to external partners
- Deliver improvement to service and cost saving initiatives.

**This role will require you to demonstrate the following Experience, Capabilities and Knowledge**.
- Extensive and broad supplier management experience
- Experience of operating in a busy, customer focused business
- Experience of driving improvements to enable efficiency
- Experience of delivering change
- Track record of success in professional area
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines.
- Significant experience of monitoring and managing performance against scorecard targets, budgets and project plan deadlines.
- Good knowledge and working experience of techniques for planning, monitoring and controlling action plans.
- Experience of working in a property-based operational environment.
- Analytical and Root Cause Analysis skills
- Planning and delivery/implementation skills
- Tracking and reporting KPIs
- Data-driven decision making
- Budget management
- NHSPS 'engage and enable' leadership behaviours
- Stakeholder management
- Continuous improvement
- Customer focus
- People management and coaching skills
- Colleague engagement/wellbeing
- Taking personal accountability
- Professional/technical know how
- Commercial and financial acumen
- Relevant legislative/regulatory frameworks
- Broad understanding of modern people practices
- Managing change
- Excellent knowledge of Excel Power Query/Pivot, and Power BI Applications for Ad-hoc analysis.
- Significant experience of monitoring and managing performance against scorecard targets and project plan deadlines.
- SharePoint Management Skills.
- Knowledge of FM and Property related operations.

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