Head of Supplier Delivery

2 weeks ago

London, United Kingdom Data Communications Company Full time

We are Smart DCC
Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.

The role

Available for Internal DCC Applications until 5pm 8th December 2023

Manchester, London or Ruddington

Competitive Salary plus benefits

**About the DCC**:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

The Role

DCC’s operational capability is delivered in partnership with its IT service providers across three main offices based in London, Manchester and Ruddington. This role is pivotal in ensuring that as a service integrator, DCC and its service providers deliver a high quality of service to its customers whilst demonstrating value for money.

Providing exceptional vision and leadership, the Head of Supplier Delivery Management will have extensive experience of working in a regulated Operational Environment demonstrating a natural ability for setting the strategy, ensuring the team is structured for success with the right people and capabilities while meeting performance measures and demonstrating financial control.

What will you be doing?
- Accountability for the delivery of operational KPI’s & SLA’s that are delivered via our supplier and partners including any performance recovery/improvement plans
- Accountable for the contractual management and governance oversight of our in-life suppliers and partners, including informing the ongoing supplier roadmap and commercial frameworks
- Champion a customer centric “Customer first” culture through driving collaborative conversations that bring the end-to-end supply chain together under a
- single service’ agenda
- Accountable for the build, governance and spend of supplier related Operational budgets (c.£190m pa) demonstrating rigour and accuracy of spend against budgets up to 5 years out.
- Ownership over the contractual roadmap for all suppliers across the service ensuing alignment across the Commercial, programs and finance teams.
- Accountable for identifying and co-ordinating Operational Strategic initiatives including Continuous Improvement, Optimisation and Transformation opportunities.
- Representing Supplier Delivery Management team in any internal and external forums
- Being responsible for owning and driving the culture and people strategy through being part of both the Supplier Delivery Management leadership team and wider Operations leadership team
- Creating and owning collaborative relationship across the wider organisation matrix of Smart DCC, but specifically with Commercial, SRM, Finance and Program teams
- Responsible for risk and issue management ensure robust mitigation plans are in place with clear governance and monitoring in place

Key Stakeholders
- Operations SLT and EXCO level engagement
- Operational Heads & Directors, Commercial Heads and Directors, Program Directors
- DCC Service Providers & Suppliers
- Energy industry parties and players
- Government and regulators

What are we looking for?
- Structed and well organised self-starter with demonstrated success dealing with and overcoming ambiguity, operating in a high-growth environment, and solving problems with limited oversight whilst maintaining an enthusiastic “roll up your sleeves” mentality.
- Significant experience of supplier relationship management and utilisation of recognised supplier management governance frameworks
- Proven track record of developing and maintaining collaborative and partnership-based relationships with service suppliers
- Knowledge of commercial methods and approaches (CIPS)
- Experience of working in an ITIL environment and the working practices that come with this approach
- Demonstrated experience in transforming business units through utilising a continuous improvement methodology
- Able to contribute and make decisions at a senior level and be comfortable being the ‘go-to’ expert in your field. Equally as able to operate at a strategic level with customers, partners and executives and having detailed discussions with technology specialists.
- Exceptional interpersonal, verbal and written communicati

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