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IT Technical Support Apprentice

4 months ago

Belasis Hall Technology Park, United Kingdom QA Ltd Full time

**Employer description**:
We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field.

Our unique culture and people give us competitive advantage and will ensure our success for years to come.

**You can** be part of that success story.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an ICT - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Salary:**

£17,690 per annum.

**Job purpose:**

You will be working across multiple sites to ensure infrastructure is performing to standard.

As well as providing local on-site support for availability management and global/regional project implementation activity, ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global JMIT Policies.

**Main responsibilities**:

- Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (inc. wi-fi) and other computer and telecommunicationsequipment.
- Carry out basic systems operations’ duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management.
- Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services.
- Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.
- Share acquired knowledge with colleagues through formal documentation and communications sessions.
- To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
- Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
- As a member of the global I&E (Infrastructure & Engineering) community you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.

**Special Factors**:

- JMIT consists of geographically dispersed teams and therefore all roles include working with remote and cross-cultural teams.
- National/International travel as required in order to fulfil the requirements of the role.
- The apprentice will be required to participate in the Major Incident Management process which may mean out-of-hours participation in incident resolution and service restoration

**What we are looking:**

**Experience of working with the following technologies: **
- Windows 7
- Windows 10
- MS Exchange
- Office 365
- Mobile Technology
- Printer Technology
- DNS, DHCP
- Experience of technical implementations with good understanding of Microsoft and networking technologies.
- Holder of a recognised IT qualification (ITIL) or has significant IT experience.

**Personal skills & key competencies**:

- Building collaborative relationships
- Building self-Insight
- Coaching & developing self & others
- Communication
- Customer focus
- Initiating action
- Managing work
- Work standards

**Entry requirements:**

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.