Apprentice 1st Line Support
7 months ago
**Why join the team?**:
Across our marketing and project departments, we have a range of creative, strategic and tech-focused roles. But whatever the position, we’re proud to offer all our team a level of autonomy and opportunities to branch out. Venn is a market-leading MarTech business that specialises in digital solutions for recruitment agency and employer brands. Our packages range from SaaS website solutions to full-service marketing strategies to help recruitment brands achieve ROI.
**The Role**
A fantastic opportunity to join Venn Digital as a 1st Line Support Apprentice
Our clients success is our success, and by providing a consultative service that spots revenue generating opportunities for our clients, you also support the growth of our business. Ensuring our clients can find a quick and easy solution to their query. You will work with the wider business to deliver small change requests or escalate larger requests to the project management team.
You must have a passion for digital, be solutions orientated with a ‘get it done’ attitude. A people oriented problem-solver by nature.
**Your Responsibilities**
- You will work closely with the Support Desk Manager, Project Managers, Sales Team and Developers to analyse 1st line faults, identify problems, research answers and guide clients through corrective steps.
- You will work as a member of the Support Desk team and communicate complicated, difficult to explain technical faults to clients at all levels.
- To spot upsell/cross-sell opportunities of Venn’s products or services which can be passed to our business development team.
- To manage the delivery of clients requests via the burndown backlog and ensure tasks flow through the studio to completion.
- To monitor and track retained client’s hours usage and flag any issues to either the client or internal stakeholders.
- Pass on any suggestions by customers to the appropriate internal team
- To own ticket resolution efficiency by building out content that will support our customers in resolving their own queries
- To support the wider business with testing, population and content production where relevant
**Entry requirements**:
- 5 GCSEs grade A*- C/9-4 or equivalent (including English and Maths)
- Basic understanding of HTML and CSS language
- .NET experience/understanding preferred
- JavaScript (not essential)
- Exposure to CMS/any prior experience helpful
- Excellent communication skills
- Problem solving skills
- Customer oriented
- Ability to work to deadlines
- Good understanding of web functionality, device behaviour and other tech products
**Be Great, Get Rewarded**:
We believe in going beyond expectations to give our team the freedom to enjoy work. Creating a work-life balance is at the core of what we do and the driver behind our decision to move to our stunning Alderley Park office.
**Benefits**:
- Get 23 days' holiday per year plus an additional day for each year for 5 years, and enjoy a half-day off on your birthday
- We give you access to multiple learning portals to develop your understanding and skills. Upon request, we are happy to fund and encourage learning through practical and rewarding channels.
- Enjoy fresh fruit delivered daily.
- Discounted onsite gym membership and woodland walks for a healthy body and mind.
- Receive a contribution towards health costs through Simply Health.
- Yoga and wellbeing sessions twice a week
**Training to be Provided**:
**You will undertake the ground breaking Apprentify Software Development Technician Level 3 apprenticeship.**:
Security: applies appropriate secure development principles to specific software components all stages of development
Development support: applies industry standard approaches for configuration management and version control to manage code during build and release
Data: makes simple connections between code and defined data sources as specified Test: functionally tests that the deliverables for that component have been met or not
Analysis: follows basic analysis models such as use cases and process maps
Development lifecycle: supports the Software Developers at the build and test stages of the software development lifecycle
Quality: follows organisational and industry good coding practices (including those for naming, commenting etc.)
Communication: clearly articulates the role and function of software components to a variety of stakeholders (including end users, supervisors etc.), and operates appropriately in their own business’s, their customers’ and the industry’s environments
User Interface: develops user interfaces as appropriate to the organisations development standards and the type of component being developed
In addition to all of the above, all of our applicants will go through our Assessment Centre. This exclusive session is designed to identify your digital strengths and weaknesses to help us match you with the perfect employer and the perfect role to start your career in
-
1st Line Support
3 days ago
Tachbrook Park, United Kingdom Big Red Recruitment Full timeDo you have 1st line IT support experience, immediately available (or with a week or so) and interested in a 6-month engagement working with a well-known brand? A leading organisation needs a IT 1st Line Support/ Service Desk Analyst to help assist on the tech bar and other 1st line support duties for their head office based in Warwick LOCATION: Warwick -...
-
IT Support Engineer/1st/2nd Line Support
5 days ago
Park Royal, United Kingdom Reed Full time1st/2nd Line IT Support LocationPark Royal (NW10) - on-site role Rate: £175 per day - Umbrella Duration: 3 months initial IMMEDIATE START Opportunity is join a nationwide fitting and service provider on a 3 month contract. This role will involve will being part of a small team and providing support to circa 400 Users. The organisation are looking somebody...
-
1st Line Support Analyst
7 days ago
Stoneleigh Park, United Kingdom Quarsh Full timeAre you a 1st Line Support Analyst with experience providing technical support to end users? Do you want to work in a challenging, yet rewarding environment for a leading managed service provider? About the Role Main Responsibilities - Log incidents accurately using our Business Support System, define and diagnose faults and troubleshoot issues to...
-
1st Line Support Analyst
3 days ago
Stoneleigh Park, United Kingdom Quarsh Full timeAre you a 1st Line Support Analyst with experience providing technical support to end users? Do you want to work in a challenging, yet rewarding environment for a leading managed service provider? About the Role Main Responsibilities - Log incidents accurately using our Business Support System, define and diagnose faults and troubleshoot issues to...
-
IT First Line Support Apprentice
3 days ago
Stratford Enterprise Park, United Kingdom QA Ltd Full time**Who you’ll be working for**: BDR Group are an award-winning IT support and Communications provider who provide a wide range of bespoke solutions to a broad spectrum of businesses across the UK and beyond. Delivering a first-class service through a team of highly trained technical personnel,they offer a maximum return to its clients through integrated...
-
Apprentice Building Surveyor
3 days ago
Alderley Park, United Kingdom Bruntwood Full timeIt's an exciting time at Bruntwood where we are looking to bring on a passionate Apprentice Building Surveyor into our successful team. As an Apprentice Building Surveyor, you’ll get the opportunity to work and study simultaneously, so you can gradually develop your skills as a Building Surveyor in both a practical and educational environment. It’s not...
-
2nd Line Support
3 days ago
Birmingham Business Park, United Kingdom Jenrick Commercial Full timeThrough promotion this superb global provider of Insurance systems and solutions is seeking a 2nd Line Support specialist to join their fast growing Infrastructure support team. Offered as a remote working position, this 2nd Line Support role is a superb opportunity for a 1st Line Service Desk specialist ready to move upwards, or those with existing 2nd...
-
Apprentice Bricklayer
6 months ago
Park, United Kingdom Redrow Full timeRedrow Homes are looking for an individual who is passionate about bricklaying and other aspects of building to join as an Apprentice Bricklayer. As an apprentice you will be studying towards a level 2 apprenticeship in Bricklaying which will include both theory and practical skills for a duration of 18-months. Your time as an Apprentice Bricklayer will be...
-
IT Support Apprentice
3 days ago
Hawkfield Business Park, United Kingdom QA Ltd Full time**Employer description**: WestSpring IT are a Managed Service Provider delivering truly unlimited support to clients across Bristol and beyond. We put people above all else, which translates into delivery a first-class client service - always. Happy staff are hard-working staff,so reward, recognition and retention is key. **Primary responsibilities...
-
Apprentice Copywriter
7 months ago
Alderley Park, United Kingdom Venn Digital Full time**Why join the team?**: Across our marketing and project departments, we have a range of creative, strategic and tech-focused roles. But whatever the position, we’re proud to offer all our team a level of autonomy and opportunities to branch out. Venn is a market-leading MarTech business that specialises in digital solutions for recruitment agency and...
-
1st Line Support
3 days ago
Newcastle Business Park, United Kingdom Nigel Wright Full time**THE ROLE** Nigel Wright are delighted to be working again with our client who operate in the Financial Services Sector. One of the largest providers to mortgage intermediaries who also operate a network of franchised estate agencies across the UK. As they continue togrow they now require extra support staff. **Salary**:£21,500 (with some out of hours...
-
3rd Line Support
1 day ago
Trafford Park, United Kingdom Proactive Appointments Full time** 3rd Line Support - Inside IR35 Our client is urgently looking for an experienced 3rd Line Support Analyst, to join their team on a contract basis, initially for 3 months with a view to extend. You will be on-site initially, with a view to move to a Hybrid Working model once the project gathers momentum. Please note, the role is INSIDE of IR35. **3rd...
-
It Support Analyst
4 weeks ago
Queens Park, United Kingdom CV-Library Full timeIT Support Analyst We have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 &...
-
Apprentice Affiliate Marketing
3 days ago
Park, United Kingdom Gen3 Marketing Full timeThis vibrant and lively business is looking to recruit a reliable and proactive Affiliate Marketing Apprentice to help support various roles with the Account Managers and Senior Account Management Team with a variety of challenging administration and customer service duties. Apprenticeship summary Annual wage £9,379.50 Working week Monday - Friday, 9.00am...
-
Digital Learning Designer
7 months ago
Alderley Park, United Kingdom APPRENTIFY GROUP Full time**The Role** We are looking for a highly motivated digital learning design professional, who will be responsible for the design, development, curation, production and delivery of a wide range of digital learning solutions as part of our apprenticeship, adult education and commercial training courses. Here at Apprentify, we are committed to providing a...
-
Business Administration Level 3 Apprentice
20 hours ago
Park, United Kingdom My Learning Skills Full time**Business Administration Level 3 Apprentice**: Business Administration Level 3 - 15 months **Overview**: A great opportunity to join a popular Gateshead School as a Business Administration Level 3 Apprentice is now available! You will be working front of house and playing a key role within the community. **Falla Park Community Primary School**: Falla Park...
-
Digital Marketer
1 day ago
Alderley Edge, United Kingdom Apprentify Full time_Digital Marketing Trainer / Coach _ Apprentify was set up to energise talent to unleash potential in the digital world. We were founded to never sit back and to give every learner the power, resources and knowledge to drive themselves and their business forward through digital excellence. The role of the Digital Marketing - Development Coach is to ensure...
-
2nd Line IT Support
3 days ago
Waterwells Business Park, United Kingdom Big Red Recruitment Full timeAre you interested in joining a scale up MSP? As the 2nd Line Support Engineer you may have experience in the below - A blend of hardware, software and networking support experience across varying customers - Troubleshooting experience across complex issues - Ticketing system (Halo is desirable) - Migration from on-premises to Azure - Dealing with third...
-
HR Consultant
3 days ago
Colchester Business Park, United Kingdom Reed Business Support Full timeI am currently recruiting for a client of mine who are based in Colchester looking for an experienced HR Consultant to join their team. This is a permanent position which will involve a mixture of attending client premises and both office and homeworking. Role and Responsibilities: - To provide both written and verbal advice, guidance and support to...
-
Early Years Level 2 Apprentice
20 hours ago
Park, United Kingdom My Learning Skills Full time**Early Years Level 2 Apprentice**: Early Years Practitioner Level 2 - 15 months **Overview**: **Falla Park Community Primary School**: Falla Park Road, NE10 9HP **£219.04** ****Per Week **37 Hours** Per Week **Role and Responsibilities**: - Motivate and stimulate a children's learning abilities, encouraging learning through experience. -...