Client Services Executive

2 weeks ago

London, United Kingdom Schroders Full time

Who we're looking for at Cazenove
We're looking for a Client Service Executive to join our Wealth Management division known as Cazenove Capital, which is part of the Schroders group. You will work alongside a team of Portfolio Directors and will be a critical part of the client team, in some cases serving as the first port of call for clients in their dealings and administrative requests. You will take a proactive role alongside the Assistant Portfolio Manager in delivering excellent client service.

You'll be busy, hands-on and can-do. You will develop deep technical knowledge of our processes and systems and work across the business to challenge, develop and improve our processes and foster a wider understanding. You will be a 'go-to' person for colleagues at all levels across the business.

About Schroders, our parent company
We're a global investment manager. We help institutions, intermediaries individuals and charities around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. Within Cazenove Capital we specifically look after private individuals, families and charities.

Schroders has around 6,000 people on six continents. To start we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly.

The team
We're part of Cazenove Capital, the Schroders business that manages wealth for our clients - individuals, family groups and charities.

We're open to flexible working, so we can all balance our personal and professional commitments.

What you'll do
- Work closely with Portfolio Managers and Directors and have a comprehensive understanding of the needs of the clients you are working with; be a valued contributor to developing relationships of trust
- Handle administrative duties promptly for our clients, such as cash transfer requests and monitoring overdrafts
- Set up accounts for new clients
- Help to ensure client accounts are compliant and in-keeping with current regulation and procedures
- Be a point of contact for clients and professional advisers: react to all enquires in a timely manner and maintain a record of responses
- Have regular communication with the client team to discuss client queries
- Help team members complete and distribute client reports, such as portfolio valuations and tax reports, particularly at the end of the quarter
- You may be asked to contribute to business-wide client service and internal process committees. You will build a strong internal network and have a good understanding of the key client service issues affecting the business
- Work closely with our Operations teams to make our clients' experience seamless
- You may be asked to attend client meetings with Portfolio Managers & Directors
- Take responsibility for systems' training, testing and improving internal processes.
- Have excellent technical knowledge and the experience to highlight and share best practice throughout the business when required. You should be comfortable challenging the status quo when appropriate
- Mentor less experienced colleagues and be involved with training
- Embody the core Schroders' values of Excellence, Innovation, Teamwork, Passion and Integrity in all aspects of your work.

The knowledge, experience and qualifications you need
- Excellent IT skills, especially with the Microsoft Office suite
- Experience of client service
- A keen interest in helping our clients and their families
- Excellent communication skills and an ability to multi-task
- Previous experience of collaboration and teamwork
- Strong written and verbal communication skills
- Prior experience with high net worth individuals (not essential)

What you'll be like
- A really good communicator - great at listening, being clear and giving reassurance
- Self-motivated and enthusiastic
- Good at working in a team, and with other teams
- You'll have great attention to detail
- Able to work under pressure and with tight deadlines
- Show a willingness to learn and develop and a desire to work with your colleagues to achieve excellent client outcomes

We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics

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