Customer Services Administrator 12 Month Ftc

2 weeks ago

Melmerby, United Kingdom AB Agri Limited Full time

**The Role & Key Responsibilities**

**Job Title**:Customer Services Administrator (12 month FTC)

**Location**:Melmerby, North Yorkshire - Onsite role

If you are an organised, approachable person with excellent customer service and administration skills, we want to hear from you
- Proactively managing and processing all UK sales orders, anticipating and resolving potential issues in a timely manner to ensure an effective service is provided to the customer
- Building strong relationships with our customers, you will be the first point of contact for all customer queries, orders and change requests, ensuring they are resolved in a timely manner
- Working with our internal production teams to ensure they can deliver to our customers effectively
- Accurately maintaining the AB Neo AX database and ensure customer records are updated
- Working alongside our sister and parent companies, building good working relationships to enable the smooth transfer of sales transactions
- Manage, maintain, upload and store medicated prescriptions in line with business protocols
- Provide routine and ad-hoc reports as required (E.g. sales reports, medication hub reports)

**What we’re looking for**:

- Previous experience of customer service with good administration skills
- Excellent communication and organisational skills
- Computer literate with previous experience working with an ERP system (experience using Microsoft AX would be beneficial but not essential)

If this sounds like your ideal next role, please don't hesitate to apply

**What we can offer you**
- An attractive salary with annual review.
- Incentive bonus for everyone.
- Employer pension scheme.
- Enhanced benefit for holiday, family, carer, adoption and parental leave.
- Employee Assistance Programme.
- Discounts available on ABF sister company products.
- A company passionate about training, development and creating a truly inclusive culture where everyone can do their best work.
- A wide range of flexible, opt-in benefits including dental, private medical and personal travel insurance using salary sacrifice

**About The Company**

We're **AB Neo** a specialist business bringing together the expertise of four successful companies with the aim of revolutionising nutrition for all neonates. Bring your talents to AB Neo and play your part in producing affordable, high qualityand responsible food for the growing global population.

We’re working hard to be an inclusive organisation valuing diversity and different ways of thinking to keep us innovating, moving forward and most importantly being a great place to work for everyone. We know that an inclusive environment makes us more accessibleand ensures we attract, engage, promote, and retain exceptional people.

We’re part of the AB Agri community of leading agricultural businesses. AB Agri is the agricultural division of Associated British Foods (ABF PLC), a diversified international food, ingredients and retail group.

**Anything else I should know?**

We work hard to create unbiased and fair recruitment processes, so that we can support you to perform at your best please let our recruitment team know of any adjustments that may be required throughout the recruitment process.

We are in beautiful rural locations, so you will have a great view for lunch, but it often means you will need to have your own transport to access our sites.

**Agencies and media sales**

AB Agri group politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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