Administration/clerical Officer

2 weeks ago


Darlington, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

**Purpose**

To become a sixth member of a very active team of Planners.

**Roles and Responsibilities**
- Ensure maximum productivity from operatives by the maintenance of full diaries on a daily basis for each relevant operative on DRS.
- Carry out the administration of relevant systems: DRS, Open Contractor, Orchard.
- Deal with and process high level repairs, raise, book in and oversee all repair requests.
- To ensure trade operatives and supervisors communicate in a timely and accurate manner about the progress of work, in order to schedule the workload to meet tenants’ requirements.
- Ensuring timesheet data is accurately recorded and reported for finance reconciliation.
- To support the administration of the purchasing and contracts officer.
- To assist in maintaining procedures to ensure that quality management systems are robust and effective.
- To investigate and complete outstanding job tickets on Open Contractor, DRS and Orchard to ensure correct financial figures are achieved.
- To ensure customers are provided with a quality service which meets customer expectations and reduces repeat enquires.
- To liaise with tenants, alongside agencies, suppliers and internal customers in scheduling of housing repairs, appointments, communicating details and any changes with tenants, operatives and staff within the council as required.
- To personally deal with and aim to resolve all enquiries received at the first point of customer contact to signpost customers to other council and non-council services where appropriate.
- Carry out the administration of the gas servicing procedure to ensure all properties are compliant.
- To ensure completion of all Periodic Electrical Testing, 6 monthly full tests, monthly testing and emergency lighting.
- To ensure daily qualifying jobs are passed over to CCTV with the relevant and correct information.
- Operate a customer care call back to audit the level of satisfaction of repairs and maintain and/or contribute to the Key Performance Indicators.
- To communicate effectively with tenants and operatives in respect of appointments.
- To assist in maintaining procedures to ensure that quality management systems are robust and effective.
- Ensure key data is entered into relevant IT systems for Housing and Building Services.
- To support change management within Housing and Building Services in a pro-active manner.
- Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these.
- Behave according to the Employees’ Code of Conduct and ensure that you are aware of your obligations and responsibilities re: conflicts of interest, gifts, hospitality and other matters covered by the Code.
- Carry out your role in line with the Council’s Equality agenda.
- To comply with health and safety policies, organisational statements and procedures, report any incidents / accidents/ hazards and take a pro-active approach to health and safety matters in order to protect yourself and others.
- Any other duties of a similar nature related to this post that may be required from time-to-time.
- Darlington Borough Council and schools within the Borough are committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.

**Mandatory Compliance Requirements**
- CV
- Eligibility to work in the UK
- The last 2 years written references with all gaps verified
- Admin experience
- A team with over 20 years Administration Public Sector/Trades/Built Environment/Construction Recruitment experience
- Access to a wide selection of vacancies across the UK
- The choice of PAYE or Limited company schemes
- Weekly payroll service
- Excellent rates of pay

**Salary**: £11.30-£11.39 per hour

Work Location: In person

Reference ID: 6360613882074



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