Rooms Coordinator

6 months ago

Bromley, United Kingdom Brama Hotels Ltd Full time

**REPSONSIBLITIES**
- Managing the tasks assigned to your shift as per the shift check list.
- Resolution of any ad-hoc guest queries, feedback, or complaints whilst on duty with handover and reporting to ensure capture.Ensure management logs and handovers are completed in line with the required standards.
- Supporting the assistant house manager & house manager in evolving our guest experience through feedback/ideas and implementation of new working practices.
- Ensure compliance in ways of working with our Brama systems including but not limited to, MEWS, Duve, Assa Abloy etc.
- Manage guest feedback (recording and escalation) via all channels through the established process to ensure our response time scales are upheld.
- Support our working relationships with all partner companies to ensure communication and established working routines are upheld at all times and in line with our values.
- Manage day to day SLA standards between Brama and partner companies, using agreed channels for reporting/escalation.
- Maintain lost and found procedures.
- Uphold the company health and safety policy in line with training and company standards.
- Laundry to be counted in and out daily, ready for supplier delivery/collection.
- Management and support of the housekeeping team is fundamental to this role and will include:

- Assisting the housekeeping team where applicable in room cleaning/servicing.
- Inspecting rooms following full and service cleans ensuring the very highest standards of cleanliness with particular attention to detail.
- Room toiletries to be maintained in line with SOP.
- Coffee machines to be maintained and descaled in line with SOP.
- Guest rooms to be prepared for arrival with required setup and amenities.
- Brama library to be always maintained and inspected regularly.

**Education & Experience**:

- Hospitality experience, preferably in hotels.
- Knowledge of housekeeping requirements and standards will be beneficial.
- MEWS operating system experience will be beneficial.
- Must be able to effectively communicate both verbally & in writing, with all levels of team & guests in an attentive, friendly, courteous, and service oriented manner.

This role will be ideally suited to a cleaning/housekeeping supervisor/manager who is looking for a more guest facing role. The position will be provide a fantastic stepping stone whilst utilising the knowledge and experience gained previously.

Base of work: Location based role, no home working opportunity

Pay: Up to £29,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Supplemental pay types:

- Performance bonus

Work Location: In person

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