Rooms Coordinator

4 months ago


Bromley, United Kingdom Brama Hotels Ltd Full time

**REPSONSIBLITIES**
- Managing the tasks assigned to your shift as per the shift check list.
- Resolution of any ad-hoc guest queries, feedback, or complaints whilst on duty with handover and reporting to ensure capture.Ensure management logs and handovers are completed in line with the required standards.
- Supporting the assistant house manager & house manager in evolving our guest experience through feedback/ideas and implementation of new working practices.
- Ensure compliance in ways of working with our Brama systems including but not limited to, MEWS, Duve, Assa Abloy etc.
- Manage guest feedback (recording and escalation) via all channels through the established process to ensure our response time scales are upheld.
- Support our working relationships with all partner companies to ensure communication and established working routines are upheld at all times and in line with our values.
- Manage day to day SLA standards between Brama and partner companies, using agreed channels for reporting/escalation.
- Maintain lost and found procedures.
- Uphold the company health and safety policy in line with training and company standards.
- Laundry to be counted in and out daily, ready for supplier delivery/collection.
- Management and support of the housekeeping team is fundamental to this role and will include:

- Assisting the housekeeping team where applicable in room cleaning/servicing.
- Inspecting rooms following full and service cleans ensuring the very highest standards of cleanliness with particular attention to detail.
- Room toiletries to be maintained in line with SOP.
- Coffee machines to be maintained and descaled in line with SOP.
- Guest rooms to be prepared for arrival with required setup and amenities.
- Brama library to be always maintained and inspected regularly.

**Education & Experience**:

- Hospitality experience, preferably in hotels.
- Knowledge of housekeeping requirements and standards will be beneficial.
- MEWS operating system experience will be beneficial.
- Must be able to effectively communicate both verbally & in writing, with all levels of team & guests in an attentive, friendly, courteous, and service oriented manner.

This role will be ideally suited to a cleaning/housekeeping supervisor/manager who is looking for a more guest facing role. The position will be provide a fantastic stepping stone whilst utilising the knowledge and experience gained previously.

Base of work: Location based role, no home working opportunity

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Supplemental pay types:

- Performance bonus

Work Location: In person


  • Rooms Coordinator

    4 months ago


    Bromley, United Kingdom Brama Hotels Ltd Full time

    **REPSONSIBLITIES** - Managing the tasks assigned to your shift as per the shift check list. - Resolution of any ad-hoc guest queries, feedback, or complaints whilst on duty with handover and reporting to ensure capture.Ensure management logs and handovers are completed in line with the required standards. - Supporting the assistant house manager & house...

  • Rooms Coordinator

    4 months ago


    Bromley, United Kingdom Brama Hotels Ltd Full time

    **REPSONSIBLITIES** - Managing the tasks assigned to your shift as per the shift check list. - Resolution of any ad-hoc guest queries, feedback, or complaints whilst on duty with handover and reporting to ensure capture.Ensure management logs and handovers are completed in line with the required standards. - Supporting the assistant house manager & house...


  • Bromley, United Kingdom St Luke's Church, Downham Full time

    Community and Advice Coordinator **The Role**:The Community and Advice Coordinator will be part of the team responsible on a day-to-day basis for developing the Front Room at St Luke’s and Welcome Club at St Mark’s as community hubs. The main focus of this role will be empowering members of both Front Room and Welcome Club to solve the issues in their...

  • Site Manager

    1 week ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job DescriptionJob Title: Freelance Site Manager Project: £2.5m refurbishment/fit out to building to create a mixed use building (Restaurant Area and Residential)Location: BromleyStart Date: October 2024Duration: 8 Month Project: Renovation of an existing building to create a food venue in the basement, private members club on ground level, and hotel rooms...

  • Site Manager

    3 weeks ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site ManagerProject Overview:We are seeking a highly experienced Freelance Site Manager to lead a major refurbishment project in Bromley. The project involves renovating an existing building to create a mixed-use development, including a food venue, private members club, and hotel rooms.Key Responsibilities:Oversee the project from start...

  • Site Manager

    3 weeks ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site ManagerProject Overview:We are seeking a highly experienced Freelance Site Manager to lead a major refurbishment project in Bromley. The project involves renovating an existing building to create a mixed-use development, including a food venue, private members club, and hotel rooms.Key Responsibilities:Oversee the project from start...

  • Clinical Coordinator

    5 months ago


    Bromley, United Kingdom Accessible Counselling and Therapy Limited (ACT) Full time

    **Part-Time: 14 hours per week** **Hours: Monday and Friday 8.30am to 4.30pm** **Overtime: Toil or payment in lieu (to be agreed in advance**) **Reports to: Clinical Director** **Responsible for: Volunteer Therapists and HR Admin** **Main responsibilities**: **Clinical** - Ensure high quality clinical practice to enable the delivery of an effective...

  • Site Manager

    2 weeks ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site Manager Project: £2.5m refurbishment/fit out to building to create a mixed use building (Restaurant Area and Residential)Location: BromleyStart Date: October 2024Duration: 8 Month Project: Renovation of an existing building to create a food venue in the basement, private members club on ground level, and hotel rooms on floors 1 and...

  • Site Manager

    2 weeks ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site Manager Project: £2.5m refurbishment/fit out to building to create a mixed use building (Restaurant Area and Residential)Location: BromleyStart Date: October 2024Duration: 8 Month Project: Renovation of an existing building to create a food venue in the basement, private members club on ground level, and hotel rooms on floors 1 and...

  • Site Manager

    4 days ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site Manager Project: £2.5m refurbishment/fit out to building to create a mixed use building (Restaurant Area and Residential)Location: BromleyStart Date: October 2024Duration: 8 Month Project: Renovation of an existing building to create a food venue in the basement, private members club on ground level, and hotel rooms on floors 1 and...

  • Site Manager

    3 weeks ago


    Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site Manager Project: £2.5m refurbishment/fit out to building to create a mixed use building (Restaurant Area and Residential)Location: BromleyStart Date: October 2024Duration: 8 Month Project: Renovation of an existing building to create a food venue in the basement, private members club on ground level, and hotel rooms on floors 1 and...


  • Bromley, United Kingdom Engenious Recruitment Full time

    Job Title: Freelance Site ManagerProject Overview:The successful candidate will be responsible for overseeing the £2.5m refurbishment/fit out of a mixed-use building, featuring a food venue in the basement, private members club on the ground level, and hotel rooms on floors 1 and 2.Key Responsibilities:• Manage the project programme, coordination of...

  • Legal Secretary

    1 month ago


    Bromley, United Kingdom Birchrose Associates Full time

    Private Client Team AssistantWe are seeking a highly organized and detail-oriented individual to join our Private Client team as a Legal Secretary. The successful candidate will provide exceptional support to our lawyers and clients, ensuring seamless day-to-day operations.Key Responsibilities:Manage diaries and schedules for lawyers, ensuring timely...

  • Legal Secretary

    1 month ago


    Bromley, United Kingdom Birchrose Associates Full time

    Private Client Team AssistantWe are seeking a highly organized and detail-oriented individual to join our Private Client team as a Legal Secretary. The successful candidate will provide exceptional support to our lawyers and clients, ensuring seamless day-to-day operations.Key Responsibilities:Manage diaries and schedules for lawyers, ensuring timely...

  • Exams Administrator

    4 weeks ago


    Bromley, United Kingdom CV-Library Full time

    Job Title: Contract Exams Administrator Location: 6 Form College, London Borough of Bromley Contract: Ongoing 5 days, 37 hours a week long term contract Contract salary: £20450 -£22312 State-of-the-Art 6 Form College located in the London Borough of Bromley is recruiting an Exams Administrator for a 5 days, 7 hours per week post to start...

  • Care Navigator

    5 months ago


    Bromley, United Kingdom ICO Health Group Full time

    **GP Care Navigator** **Job Summary** You will be responsible for the administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have knowledge of EMIS Web clinical System. You...


  • Bromley, United Kingdom Recruitment Solutions Full time

    Receptionist/Administrator - Hayes My client is looking for a friendly and organised Receptionist/Administrator to join their office. This is a front-facing role where you will be the first point of contact for visitors, ensuring they feel welcome and valued. Key Responsibilities:- Meet and greet visitors, providing a warm and professional reception...

  • Community Liaison

    3 weeks ago


    Bromley, United Kingdom Clockwise Full time

    Community AssistantClockwise Offices is seeking a Community Assistant to join our team in Bromley. As a Community Assistant, you will be the face of our office, welcoming visitors and members, and ensuring a seamless experience for all.Key Responsibilities:Provide exceptional customer service to members and visitorsCoordinate member events, social...

  • Community Liaison

    3 weeks ago


    Bromley, United Kingdom Clockwise Full time

    Community AssistantClockwise Offices is seeking a Community Assistant to join our team in Bromley. As a Community Assistant, you will be the face of our office, welcoming visitors and members, and ensuring a seamless experience for all.Key Responsibilities:Provide exceptional customer service to members and visitorsCoordinate member events, social...

  • Community Liaison

    2 weeks ago


    Bromley, United Kingdom Clockwise Full time

    Community AssistantClockwise is a dynamic workspace provider with locations across the UK and mainland Europe. We're seeking a Community Assistant to join our team in Bromley, where you'll play a vital role in creating a thriving community of members.Key ResponsibilitiesWelcome and engage with members, ensuring a positive experience in our buildingCoordinate...