Rental Income Support Officer

3 weeks ago


London, United Kingdom Pertemps London Full time

An exciting opportunity has arisen within the housing revenue team of a West/Central London Council, who are currently looking to recruit a rental income support officer.
The post holder will be responsible for:

- managing a patch of properties that requires responsibility for maximising rental income of approximately £70 million per annum.
- Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies.
- Work to carry out all relevant operational and legal processes to ensure current tenant housing rental income is maximised in line with statutory regulations, council policy, operational procedures, court pre-action protocol and performance indicators.
- The job purpose includes working with other teams such as the Tenancy Teams and working on a daily basis with external organisations such as debt advice agencies, credit unions, Law Centres and Social Care teams.
- Comprehensive understanding and knowledge of housing and other relevant legislation, the regulatory framework that governs housing, associated case law, Welfare Reforms and the court pre-action protocol
- Experience of income management in a social housing environment and of dealing successfully with associated challenges
- A comprehensive understanding and knowledge of welfare benefits policy and legislation
- Experience of making sustainable arrangements for residents to repay rent arrears
- Experience of using and maintaining financial records and IT systems - especially NORTHGATE
- Experience of working in an environment requiring the delivery of outstanding customer service
- Educated to A level standard OR NVQ 3 OR with relevant experience. A housing qualification would be an advantage but is not essential.


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