Customer Assistant

4 weeks ago


Manchester, United Kingdom M&S Full time

**All the details**

This is a permanent vacancy for a Safety Offices working at Manchester Store, Market St

Working pattern will be flexible over 5 days/week

**Purpose**

By using your training and experience, you will be supporting all store colleagues to sustain a strong safety culture across Fire, Health and Safety, Food Safety and Business Continuity. Your role will assist the Store Manager as the competent person to influence, implement and where required enforce, through positive feedback, all safety matters.

**Reponsibilities**

Help maintain a store that provides a safe, secure, and healthy environment for all persons on the premises.

Be the standout visible figurehead and go to individual for promoting excellent safety processes in store.

Create a working relationship with all store colleagues based on trust and reliability which results in open and

honest two-way communication. This will support to drive a positive safety culture in store.

Ensure all tasks relating to Safety are carried out correctly and in line with policies and procedures.

Be proactive in your approach to the role, identifying hazards and engaging with relevant colleagues to

mitigate risk.

For example, Salesfloor layout change, ensuring these are planned and always completed in a safe manner.

Ensure clear communication using a variety of forms to raise awareness of safety with all colleagues.

For example, Updating TSL store noticeboard, sharing Safety VT’s/Teams messages

Assist management team to ensure all mandatory safety learning has been completed by all colleagues in

accordance with company policy, frequency and prior to any task being undertaken.

Be actively involved with induction and assist in practical training (Fire Tours, Emergency Team, Workplace

Transport etc.)

Complete colleague sampling, observations and retraining to ensure colleagues are completing tasks safely.

Carry out regular reviews of the store Incident Database to ensure all incidents are accurately reported,

investigated and measures put in place and communicated to colleague reducing risk of reoccurrence.

Assisting management team and/or TSL team with any local authority enforcement visits or contact.

Support the store Emergency and First Aid team to ensure provision is suitable and sufficient in accordance

with policy.

Attend weekly review meetings with the Store Manager to discuss Fire, Health & Safety matters relating to the

previous trading and operating week.

Attendance at quarterly regional Safety Officer meetings and onward engage key messages/learnings in store

Complete and review Fire Risk Assessment and Risk Assessments as required to identify and mitigate risk

engaging and communicating findings to relevant colleagues and managers.

Provide information relating to Safety for consultation with store BIG team.

Support local stores within the region if required.

Support the store with completion of quarterly self-assessments

**Key Relationships**

Store colleagues - Store Manager, management teams and store colleagues

Safety Officer regional colleagues

Network Chair and TSL Support Manager for your region

Academy Team

Regional Manager

Central BC and Safety team

BIG team


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