Customer Support Assistant
2 weeks ago
We are seeking a Customer Support Assistant to join our team. As a Customer Support Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This position requires strong communication skills, attention to detail, and the ability to analyze customer needs. If you are a motivated individual with excellent problem-solving skills, we would love to hear from you.
**Duties**:
- Assist customers with inquiries, concerns, and requests in-person
- Provide accurate and timely information regarding products, services, and promotions
- Upsell additional products or services to meet customer needs
- Maintain a high level of professionalism and phone etiquette in all customer interactions
- Communicate effectively with customers to ensure their satisfaction and resolve any issues or complaints
- Perform data entry tasks to update customer information and track interactions
**Requirements**:
- Fluent in English
- Strong verbal and written communication skills
- Excellent analytical and problem-solving abilities
- Ability to work well in a fast-paced environment
- Detail-oriented with strong organizational skills
**Job Types**: Full-time, Permanent
Pay: From £25,445.03 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 27/05/2024
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