Customer Support Assistant

4 weeks ago


Manchester, United Kingdom MAX FAME PAPER PRODUCTS LTD Full time

Max Fame Paper Products Ltd is a subsidiary of, an long established packaging manufacturing business with production facilities in 3 countries. This is an exciting time for us as we expand our presence in the UK and we are looking for dynamic, talented and enthusiastic individuals to join our new team.

Here at Max Fame we provide environmental friendly packaging solutions to some of most prestige luxury brands in the whisky and confectionery industry. We offer our customers fast and easy access to customised packaging solutions, with a mission to help the brands reduce the carbon footprint in their production. We are technology driven and service centred.
- Our core values are;_
- _Provide exceptional customer service_
- _Quality is key to our customers’ success_
- _Support the communities and local businesses we serve_
- _Develop environmentally sustainable solutions_

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues.
- Assist customers with product information, pricing, and order status updates using our ERP system.
- Maintain customer accounts by updating contact information and order details.
- Collaborate with other departments to ensure customer satisfaction and problem resolution.
- Keep track of all documents related to factory certification ie. ISO9001, BRCGS, and FSC etc.

**JOB KNOWLEDGE, SKILLS & ABILITIES**
- Fluent in Mandarin Chinese verbally and in writing.
- Previous experience in a customer service role is desirable.
- Previous experience in paper packaging industry is desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a focus on finding solutions for customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient computer skills, including experience with ERP software and Microsoft Office Suite.
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently as well as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

Application deadline: 30/08/2023



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