Customer Service Assistant
1 week ago
_**We are currently looking for Professional, energetic and enthusiastic Customer Service Assistant who is interested in pursuing a career in Rail**_
**Job description**
Customer Service Assistant - Train Dispatcher
Rate of Pay - £11.50
Hours : Average 42 rotating over 7 days/nights
Location - Piccadilly Train Station
Shifts - 12 hours shifts, Days & Nights, 4 on 4 off
- **Job Role**_
- This is an exciting role, working at stations in the Manchester area. You will provide clear information to customers regarding station delays or platform changes and will offer guidance on alternatives available during disruption. You will deliver high standards of customer service whilst anticipating the needs of the customer in order to meet their expectations. As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided._
- Applicants must be able to demonstrate the following:_
- _Excellent customer service skills_
- _Ability to work well under pressure_
- _Pro-active, friendly attitude_
- _Solid experience in dealing with customers face to face_
- _Strong communication skills_
- _Good standard of numeracy and literacy_
- As the successful applicant will undertake the safe dispatch of trains as part of their duties this role is safety critical requiring a railway medical, drugs & alcohol screening and colour vision test prior to any firm offer of employment_
- _Hours - A rotating 4 on 4 off shift pattern which includes days, nights and weekend working._
- _Rate of Pay - £11.50 Per Hour_
- _Selection Process - This will involve a number of tests in line with Rail Industry standards including:_
- Train Dispatch Concentration Test,_
- Rules Acquisition Aptitude Test_
- Colour vision assessment_
**#IHPNTH**
**Job Type**: Contract
**Benefits**:
- Company pension
Application question(s):
- Can you commit to the shift requirements? (Rotating shift pattern of 4 on 4 off, Days Nights and Weekends included)
Can you attend an assessment day on Friday 23rd February?
Work Location: In person
Application deadline: 15/02/2024
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