Customer Assistant
2 weeks ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met.
**Duties**:
- Assist customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Provide accurate information about products, services, and promotions.
- Upsell additional products or services to customers when appropriate.
- Handle customer complaints or issues with patience and empathy.
- Collaborate with team members to ensure excellent customer service.
**Requirements**:
- Excellent phone etiquette and communication skills to assist customers over the phone.
- Strong organizational skills to prioritize tasks and manage time effectively.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
**Job Types**: Full-time, Permanent
**Salary**: From £25,081.74 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
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