Quality Assurance Co-ordinator

3 months ago


Devizes, United Kingdom Wiltshire Police Full time

Location- Devizes Headquarters
- Salary Range- Other
- Part/Full Time- Full Time
- Type of Contract- Permanent
- Number of Positions Available- 1
- Wiltshire Police are recruiting a Quality Assurance Co-ordinator, to join a busy team to provide a fair, consistent and independent assessment on how staff are engaging with callers in to 999 and 101 through the Crime & Communications Centre and whether, as a department, Contact Management are complying with risk management and decision-making principles

The call assessments will be conducted at a departmental level and provide fair and independent feedback to Senior Contact Management aligned to performance indicators. The post holder will also make recommendations on best practice, identifying areas of risk to drive continuous professional development and future training.

You will need to be able to work under pressure in a challenging, fast paced and rewarding environment.
The post is full time; 37 hours per week ; Monday to Friday. However, Wiltshire Police provides a 24 hour 7 day a week service therefore applicants should be prepared to be flexible in their approach to working hours, if required.
The post is non uniform.
You will be required to attend all necessary and relevant training courses in respect of your employment to ensure compliance with the policies of the Force.
Work location
Your base will be at Devizes Headquarters.
Salary - £25,245 - £26,004



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