Patient Advice and Liaison Coordinator

7 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Provide leadership, line management and support to the PALS Teams on all sites to ensure that best practice and policies are implemented Monitor and develop the team to meet Trust and individual objectivesincluding core skills training, appraisal and managing, absence, sickness,annual leave etc Work with the Patient Advice and Complaints Team Manager to ensure that the Trusts patient advice policies and procedures are led by the needs of patients and families and are focussed on providing them with resolution Ensure robust systems for recording concerns and how they are resolved are in place. Ensure that everyone contacting PALS is offered support to help themarticulate their experience Ensure that patients and families are able to access the PALS service in amanner that suits them and at a time that suits them Ensure that patients and families always know what is happening in their case and are provided with outcomes that are personal to them and the specific nature of their concern Lead on improving the management of learning from concerns



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