Customer Service Assistant
2 weeks ago
**Purpose of the Role**
As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within the Derbion centre.
**Key Responsibilities**
- To provide a presence on either the Centre’s Customer Service Desk / Reception
- Courteous communication skills are required to liaise with members of the public and retailers.
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Maintaining a smart and well-groomed appearance meeting our uniform standards
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Collect, read and distribute post, organise outgoing mail and couriers as required
- Maintain clean and tidy reception area
- Update telephone list and key holder register
- Prepare centre staff management movements report on a weekly basis
- Maintain the computer filing system, carrying out regular housekeeping and archiving
- Update centre management notice board
- Assist with community bookings and requests
- Manage uniform orders and requests
- Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds, monitoring the car park inbox and dealing with car park passes.
- Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
- Booking travel arrangements on a adhoc basis for managers
- Be responsible for the monthly stationery order
- Taking the initiative in assisting customers
- Being able to interpret customers’ needs and deliver meaningful advice
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
- Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
- Having pride in the centre; and helping to maintain its high standards in all that you do
- Taking care of own and others health and safety
- Being observant at all times, and reporting any suspicious packages or persons immediately
- Report any security incidents to Security Control
- To liaise with all other departments, as appropriate.
- Support Centre events and initiatives by advising customers of upcoming activity and events in the Centre.
- Process Paypoint parcels in timely manner
- Meet gift card targets in line with company expectations.
- Correct processing of the gift card scheme maintaining files/records as required and ensuring targets are met.
- Correct cashiering procedures to be followed at all times
- Be “eyes and ears” of the mall ensuring that the centre is presented in the best possible way and that any defects are reported and resolved quickly and efficiently.
- Handling any queries with regards to “lost persons” or lost property.
- Support all marketing initiatives on site as required
- Making customer service suggestions for improvement
- Achieving customer service performance standards
- To undertake ad hoc admin duties as required by Centre Management team
- Increasing your knowledge and skills through education and training
**Skills, Knowledge and Experience**
- Reception and/or switchboard experience
- Proven practical office experience and excellent keyboard skills
- Sound level of education, good written skills
- Excellent customer relations and good communications skills
- Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)
**Competencies and Attributes**:
- Highly professional and efficient
- Strong organisational and customer service skills
- Fast and responsive - working to strict deadlines
- Ability to multi-task, solve problems and work efficiently under pressure
- Ability to communicate effectively at all levels
- Motivated, proactive attitude, ability to work on own initiative
- Utmost discretion when dealing with all sensitive and confidential information
- Flexible, helpful attitude
- High standard of professional grooming
- Ability to listen and willingness to learn
- Committed, motivated and passionate about our people and our company
- Demonstrable background in Customer Service
- High level of integrity
- Experience in monitoring social media
Working Hours - 40 hours/week 5 out of 7 days during centre opening hours with 1 hour unpaid break
Salary - £23,880.00
LI-DNI
Please see our Benefits Booklet for more information.
-
Customer Services Assistant
1 week ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Fixed Term - Hours Per Week- 12 - Company Name- BREADSALL STORE - 100414 - Contract Dates- 6 Month FTC **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers,...
-
Customer Services Assistant
6 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- LANGLEY PARK - 100141 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests...
-
Customer Services Assistant
1 month ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- HARRISON DRIVE, WIRKSWORTH - 100777 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...
-
Customer Services Assistant
1 month ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BLENHEIM ROAD, ASHBOURNE - 100282 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...
-
Customer Services Assistant
4 weeks ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- KEDLESTON ROAD, DERBY - 100373 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
4 weeks ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- HOLBROOK ROAD STORE - 100426 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Service
4 weeks ago
Derby, United Kingdom Harper Recruitment Group Full time**Role: Customer Service and Warehouse **Salary**: upto £22k + Benefits Location: Derby** Do you enjoy speaking to customers and take pride in delivering a great customer service experience? We are looking for customer service champions to liaise face to face with clients in a busy showroom, promoting a range of high-quality products. **Duties**: -...
-
Customer Services Assistant
1 month ago
Derby, United Kingdom Savills Management Resources Full time**Purpose of the Role** As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within the Derbion centre. **Key Responsibilities** - Courteous communication skills are required to liaise with members of the public and...
-
Customer Service Assistant
4 weeks ago
Derby, United Kingdom Elizabeth Michael Associates Full timeFollowing exceptional growth ,our client is looking to strengthen their success by appointing an experienced Customer Services Advisor into their Customer Services Team. **Working Hours**:37.5 per week, Mon - Fri - OFFICE BASED **£22,500 per annum** **Derby City Centre** - Answer incoming calls and process query which may include placing an order,...
-
Receptionist/Customer Service
1 day ago
Derby, United Kingdom Novax Recruitment Ltd Full timeReceptionist/Customer Service Derby £11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Receptionist/Customer Service Officer based in Derby on a contract basis. Our client can offer full and part time hours. The job: Provide a face to face reception and customer service for all customers. Assist with access services, provide...
-
Ng - Auction Assistant
4 weeks ago
Derby, United Kingdom Quality Service Recruitment Full time**Duties**: You will be required to handle a wide range of valuable items, from large pieces of furniture and paintings to delicate ceramic and glass, as well as assisting with the day-to-day saleroom duties including: - Dealing with customers and stock items - Assisting with the preparation of internet catalogues - Receiving, photographing, displaying and...
-
Connect Derby Customer Service Assistant
1 week ago
Derby, United Kingdom Derby City Council Full timeApplication closing date 31/03/2024 Working Pattern Part time Salary Grade: C £23,500 - £25,119 a year (actual starting salary £13,338 a year) Contractual hours 21 Basis Part time Job category/type Administration Attachments Blank Job description **Directorate: Chief Executives - Estates & Asset Management** **Hours: 21 hours a week,...
-
Customer Service Administrator
1 week ago
Derby, United Kingdom SF Group Full timeSF Recruitment are recruiting exclusively for one of our top clients in Derby. Our client has a fantastic reputation in the market for having ongoing career development opportunities, and a very supportive management team with fantastic training. This role will be ideal for someone who is looking to develop their skills and progress! Our client is looking...
-
Temp Customer Service Administartor
4 weeks ago
Derby, United Kingdom SF Recruitment Full timeSF Recruitment are working in partnership with a highly reputable client of ours based in Derby. Our client is looking for a temporary Customer Service Administrator to join their friendly and supportive team. You will be assisting their busy customer servicesdepartment with a backlog of queries relating to customer orders and shipment details. Our client...
-
Derby, United Kingdom Vivify Venues Full timeThis role comprises **evenings, weekends**, and **school holiday camps!** **Contract Type**:part time, 0 hours, permanent **Address**: Derwent Campus, Bracknell Dr, Alvaston, Derby DE24 0BR **Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able...
-
Customer Service Advisor
4 weeks ago
Derby, United Kingdom Pertemps Network Group Full time**Job Description**: We have an exciting opportunity for a customer service advisor to join a busy environment for a company who value their employees and provide service excellence for there customers. This is a temporary to permanent position starting immediately. Shift patterns/Pay Rate: Monday to Friday 08:30 - 17:15 £ 10.50 per hour Customer service...
-
Business Services Assistant
1 week ago
Derby, United Kingdom Derbyshire County Council Full timeThe Coroners service has a vacancy for a full-time permanent Business Service Assistant to be based with the Derby Coroner’s Office, St Katherines House, Mansfield Road, Derby DE1 3TQ. We are looking for a committed and flexible individual to join our busy office and become part of the coroners team. The service is customer focused and there is an...
-
Customer Service Administrator
2 weeks ago
Derby, United Kingdom Elizabeth Michael Associates LTD Full timeOur client is a well know and established business in Derby who are looking for a Customer Service Administrator to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational aspects of the customer relationship offering the best service. This team is responsible for processing...
-
Customer Service Advisor
4 weeks ago
Derby, United Kingdom Air Liquide Full timeDelivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...
-
Customer Service Advisor
3 weeks ago
Derby, United Kingdom Webhelp Full time**Job Advert** Webhelp is seeking an engaging and empathic full-time Customer Service Advisor in Derby. This full-time Customer Service role offers a salary of £21,757 and a clear career path and development opportunities as you deliver amazing customer experiences. Working for our client the UK’s largest railway operator, we are looking to have the best,...