Connect Derby Customer Service Assistant

3 weeks ago


Derby, United Kingdom Derby City Council Full time

Application closing date

31/03/2024

Working Pattern

Part time

Salary

Grade: C £23,500 - £25,119 a year (actual starting salary £13,338 a year)

Contractual hours

21

Basis

Part time

Job category/type

Administration

Attachments

Blank

Job description

**Directorate: Chief Executives - Estates & Asset Management**

**Hours: 21 hours a week, Mon-Fri 12.15pm to 4.30pm - full days 8.45am to 4.30pm**
**Contract Type: Temporary for 6 months initially**
**Location: Connect Derby Buildings**

**PREVIOUS APPLICANTS NEED NOT APPLY**

Elevate Customer Support and Drive Economic Growth

Are you seeking a fulfilling part-time opportunity that combines your customer service expertise with a passion for contributing to economic growth efforts? Join us as a Connect Derby Customer Services Assistant and make a positive impact on our vibrant community.
**The Role**
In this role, you will be the welcoming face of Connect Derby, dedicated to providing exceptional customer support. Your responsibilities will encompass;
- Communication and Interaction_
- Administrative Support_
- Customer Service_
- Building & Office Operations_
- Team Collaboration_
- Record Keeping_
- Problem Solving_
- Professionalism and Adaptability_

**Requirements**:
1. GCSE’s: Math’s and English
2. Relevant certifications in office administration, customer service, or related fields (beneficial).
**Knowledge**:
1. Familiarity with office equipment, including telephones, computers, printers, and photocopiers.
2. Basic knowledge of administrative and clerical procedures.
3. Understanding of customer service principles and practices.

**Key Skills**:
1. Excellent verbal and written communication skills.
2. Strong interpersonal skills for effective interaction with visitors, clients, and colleagues.
3. Organisational skills to manage administrative tasks and keep records orderly.
4. Multitasking ability to handle various responsibilities simultaneously.
6. Attention to detail to ensure accuracy in data entry and record-keeping.
7. Problem-solving skills to address enquiries and minor issues.
8. Adaptability to handle changing priorities and unexpected situations.
9. Professionalism and strong customer service orientation.
10. Time management skills to prioritise tasks and meet deadlines.

**Why Choose Us**
1. Impactful Role: Play a pivotal role in creating a welcoming and supportive environment for our diverse business community.
2. Economic Growth Contribution: Contribute directly to the economic growth efforts of our community and city.
3. Professional Growth: Embrace opportunities to enhance your skills, collaborate with a dynamic team, and grow within a dynamic organisation.
4. Work-Life Balance: Enjoy the benefits of part-time hours (21 hours per week) and flexible Monday to Friday schedules.
5. Inspiring Location: Work within the Connect Derby Buildings, surrounded by creativity, innovation, and opportunity.

**Next Steps**

Interviews will be held on Monday 8th April 2024

**Important Information**
Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Remember to align your personal statement to the essential criteria in the Person Specification.

**Equality, Diversity & Inclusion**

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.



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