Part-time Connect Derby Customer Services Assistant

2 weeks ago

Derby, United Kingdom Derby City Council Full time

Application closing date

22/02/2024

Working Pattern

Blank

Salary

£13,337 - £13,560 a year actual salary (£23,500 - £23,893 a year full time equivalent)

Contractual hours

Blank

Basis

Blank

Job category/type

Customer Services

Attachments

Blank

Job description

**Directorate: Place**

**Hours: 21 hours a week, Monday to Friday 12:15pm to 16:30pm (Full days are 08:45am to 16:30pm)**
**Contract Type: Temporary with a view to becoming permanent**
**Location: Connect Derby Buildings, Derby, onsite**

**Elevate Customer Support and Drive Economic Growth**

Are you seeking a fulfilling part-time opportunity that combines your customer service expertise with a passion for contributing to economic growth efforts? Join us as a Connect Derby Customer Services Assistant and make a positive impact on our vibrant community.

**The Role**

In this role, you will be the welcoming face of Connect Derby, dedicated to providing exceptional customer support. Your responsibilities will encompass:
**Communication and Interaction**:
1. Greeting and welcoming visitors, clients, and employees.
2. Answering incoming calls and managing telephone enquiries.
4. Providing information and directions to visitors.
5. Managing and sorting post and taking deliveries

**Administrative Support**:
1. Performing data entry and maintaining records.
2. Managing filing, faxing, photocopying, and document preparation.
3. Handling incoming and outgoing mail and deliveries.
4. Managing room bookings and coordinating schedules.
5. Accurately delivering and recording rechargeable services

Customer Service:
1. Assisting customers, clients, and employees with enquiries.
2. Offering information, guidance, and support as needed.
3. Addressing minor issues and escalating larger concerns.

**Building & Office Operations**:
1. Maintain a tidy and organized reception area.
2. Order and manage office supplies.
3. Manage digital telephony systems and handle calls efficiently.
4. Perform mandatory health and safety building compliance checks.
5. Manage and liaise with contractors for building maintenance.
6. Report maintenance jobs on the portal for a secure and compliant environment.

**Team Collaboration**:
1. Supporting managers and team members with administrative tasks.
2. Collaborating with colleagues and departments.
3. Assisting in event planning and coordination.
4. Sharing updates, announcements, and information.

**Record Keeping**:
1. Maintaining accurate records, databases, digital and manual filing systems.
2. Keeping track of visitor sign-ins and badges.
3. Managing information and documents with confidentiality.

Problem Solving:
1. Addressing enquiries and concerns from visitors and clients.
2. Resolving minor issues independently.
3. Escalating larger problems to appropriate parties.

Professionalism and Adaptability:
1. Creating a positive and welcoming atmosphere.
2. Adapting to changing demands and priorities.
3. Providing excellent customer service with a friendly demeanor.
4. Handling sensitive information with discretion and professionalism.

**Requirements**:
**Qualifications and Requirements**:
1. GCSE’s: Math’s and English
2. Relevant certifications in office administration, customer service, or related fields (beneficial).

Knowledge:
1. Familiarity with office equipment, including telephones, computers, printers, and photocopiers.
2. Basic knowledge of administrative and clerical procedures.
3. Understanding of customer service principles and practices.

**Skills**:
1. Excellent verbal and written communication skills.
2. Strong interpersonal skills for effective interaction with visitors, clients, and colleagues.
3. Organisational skills to manage administrative tasks and keep records orderly.
4. Multitasking ability to handle various responsibilities simultaneously.
6. Attention to detail to ensure accuracy in data entry and record-keeping.
7. Problem-solving skills to address enquiries and minor issues.
8. Adaptability to handle changing priorities and unexpected situations.
9. Professionalism and strong customer service orientation.
10. Time management skills to prioritise tasks and meet deadlines.

**Additional Skills and Attributes**:
1. Customer-focused attitude and a welcoming demeanor.
2. Patience and empathy when dealing with diverse individuals and situations.
3. Ability to maintain confidentiality of sensitive information.
4. Willingness to learn and adapt to new systems and processes.
5. Ability to work well in a team and collaborate effectively.
6. Flexibility to work in shifts and accommodate varying schedules at short notice.

**Experience**:
1. Previous experience in a receptionist, administrative assistant, or customer service role is beneficial but not always required.
2. Familiarity with managing telephony systems, handling mail, and maintaining records can be advantageous.

**Why Choose Us**
1. Impactful Role: Play a pivotal role in creating a welcoming and supportive environment for our divers

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